LaQuida Henderson
Henderson
Summary
Professional fulfillment specialist with proven track record of enhancing warehouse efficiency and accuracy in order processing. Known for strong focus on team collaboration and achieving results, while adapting to changing operational needs. Reliable and flexible, skilled in inventory management and problem-solving.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Fulfillment Associate
Amazon
Durham, NC
09.2023 - Current
- Picked and packed customer orders for timely shipment in fast-paced warehouse.
- Operated packaging machinery to ensure timely and accurate order fulfillment.
- Coordinated inventory management processes to maintain optimal stock levels.
- Trained new associates on operational procedures and safety protocols.
Shipping and Receiving Specialist
Trajan Scientific and Medical
Raleigh, NC
05.2022 - 05.2023
- Managed inbound and outbound shipments, verified order fulfillment, and maintained warehouse inventory to ensure accurate processing and timely deliveries. Picked and packed orders, verified shipments, and coordinated logistics to streamline operations and enhance service quality.
- Oversaw incoming and outgoing shipments, ensuring accuracy and compliance with protocols.
- Managed inventory control using ERP systems to maintain optimal stock levels.
- Developed efficient workflows for loading and unloading freight to enhance productivity.
Forlift Operator
HD Supply
Raleigh, NC
07.2021 - 05.2022
- Operated forklifts safely and efficiently to transport materials throughout the warehouse.
- Operated warehouse equipment and managed inventory to ensure smooth operations and timely order fulfillment. Maintained organized warehouse layout while assisting customers with inquiries to enhance service experience.
- Conducted regular equipment inspections to ensure compliance with safety standards.
- Collaborated with team members to streamline loading and unloading processes.
Delivery Driver/Customer Service
MA TRADES
Raleigh, NC
06.2019 - 07.2021
- This is a retail store that provides paint to consumers and contractors. Lifted and mixed paint daily for customer deliveries. Delivered paint to customers throughout Wake County daily. We moved inventory between locations to ensure product availability. Put freight away as we receive it on from shipping. Maintained accurate inventory counts for all incoming and outgoing freight.
- Ensured timely deliveries by effectively navigating assigned routes.
- Maintained accurate records of deliveries and vehicle inspections.
- Assisted in training new drivers on operational protocols and safety standards.
Sales Floor Associate
Lowe's Home Improvement
Henderson, NC
03.2006 - 07.2019
- Prepared merchandise for distribution across sales floor by building pallets and tagging products. Organized and displayed merchandise to attract customers and promote sales. Assisted customers by tracking down hard-to-find merchandise and resolving inquiries efficiently. Processed transactions, including checking pricing, applying discounts, and issuing receipts.
- Handled returns, exchanges, and refunds to ensure customer satisfaction. Balanced and maintained cash register operations, including cash handling and coupon management. Wrote sales slips and contracts while engaging with customers to assess needs and provide tailored assistance. Addressed customer complaints to enhance satisfaction.
- Assisted customers in product selection and provided expert advice on home improvement projects.
- Maintained organized sales floor by restocking merchandise and ensuring product displays met company standards.
- Collaborated with team members to enhance customer service experience and resolve issues efficiently.
Education
High School Diploma -
Cornerstone High School
Townsend, GA08-2009
Skills
- Order fulfillment
- Inventory management
- Logistics coordination
- Warehouse operations
- Order management
- Order processing efficiency
- Order shipping
- Inventory cycle counting
- Efficient warehouse sorting
- Stock rotation management
- Order picking
- RF scanner operation
- Pallet jack
- Forklift
- Unloading
- Packing
- Manual handling
- Delivery management
- Retail sales transactions
- Customer relationship management
- Customer service
- Customer support
- Customer Care
- Customer inquiries handling
- Communication skills
- Interpersonal skills
- Team management
- Teamwork
- Numeracy
- Attention to detail
- Organizational skills
- Time management
- Conflict management
- Computer operation
- Data entry
- Microsoft Excel
- Microsoft Office
- Google Workspace
- SAP
- Website management
- Basic inventory analysis
- Sales
- Display merchandising
- Pricing
- Labeling
- Stock organizing
- Organized workspace maintenance
- Administrative experience
- Phone client interaction
- Customer support
- Time management
- Computer operation
- Stock organizing
- Customer communication
- Forklift
Certification
Driver's License
Languages
English
Timeline
Fulfillment Associate
Amazon
09.2023 - Current
Shipping and Receiving Specialist
Trajan Scientific and Medical
05.2022 - 05.2023
Forlift Operator
HD Supply
07.2021 - 05.2022
Delivery Driver/Customer Service
MA TRADES
06.2019 - 07.2021
Sales Floor Associate
Lowe's Home Improvement
03.2006 - 07.2019
High School Diploma -
Cornerstone High School