Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaQueria Peterkin

Raeford

Summary

Detail-oriented and compassionate professional with 5+ years experience in customer service and patient access. Skilled in healthcare registration, data entry, and navigating insurance and medical terminology. Proven ability to manage high-volume environments, multitask, and communicate effectively across teams. Seeking to leverage my healthcare background and administrative strengths in a remote Queue Associate role with CVS Health.

Overview

8
8
years of professional experience

Work History

Registration Representative

FirstHealth Moore Regional Hospital
Pinehurst, NC
09.2023 - Current
  • Collect and input demographic and insurance information managing high call and in-person volumes.
  • Verify insurance coverage and explain financial responsibilities to patients.
  • Coordinate referrals and escalate issues as needed, ensuring timely service.
  • Maintain accurate data entry in EHR and registration systems while ensuring HIPAA compliance.
  • Assist in training new hires on sensitive data handling and registration protocols.

AT&T Expert / Sales & Service Specialist

Best Buy
10.2018 - 09.2023
  • Delivered customer support for AT&T products and services, managing high call and in-person volumes.
  • Performed device setup, account activations, and explained service plans clearly to diverse customers.
  • Met sales and service targets through clear communication, upselling, and issue resolution.

Front Desk Agent

Red Roof Inn
08.2017 - 09.2018
  • Handled check-ins, reservations, and billing for fast, courteous, and efficient service.
  • Ensured accurate data entry of guest information and payment processing.

Education

Associate of Science - Health Information Technology

Sandhills Community College
05.2027

High School Diploma - undefined

Hoke County High School
05.2013

Skills

  • Customer Service (Call Center & In-Person)
  • Medical Terminology & Insurance Verification
  • Data Entry & Microsoft Office Suite
  • Problem Solving & Active Listening
  • Team Collaboration & Communication
  • Remote Work Adaptability

Timeline

Registration Representative

FirstHealth Moore Regional Hospital
09.2023 - Current

AT&T Expert / Sales & Service Specialist

Best Buy
10.2018 - 09.2023

Front Desk Agent

Red Roof Inn
08.2017 - 09.2018

High School Diploma - undefined

Hoke County High School

Associate of Science - Health Information Technology

Sandhills Community College
LaQueria Peterkin