LA'QUASHA FEASTER
Charlotte
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
11
11
years of professional experience
Work History
Assistant Manager
LAZ Parking
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Supervisor (Zone Manager)
Paradies Lagardere
01.2023 - 10.2024
- Created culture of continuous improvement, inspiring employees to take action and solve problems.
- Coordinated employee schedules according to availability and assisted with shift coverage.
- Utilized company policies and guidelines to solve work problems.
- Partner with general manager in the operation of store(s) through leadership managing, training, coaching and mentoring fellow associates to deliver first class customer service.
Case Manager
Linx Legal
11.2021 - 01.2023
- Managing a caseload, while assisting with their timeshare cancellation.
- Revising letters of explanation written by the client.
- Providing and assisting with credit protection and credit repair.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Customer Support Specialist III
Broadriver Retail
05.2019 - 11.2021
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Resolve product or service issues identifying the root cause.
- De-escalated problematic customer concerns, maintaining calm and friendly demeanor.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Professional Debt Collector
Lakeshore Financial Group
06.2016 - 05.2019
- Conferred with customers by telephone to determine reasons for overdue payments and to review terms of sale and credit conditions.
- Secured payments by following up with customers which disregard promise to pay.
- Located and notified customers of delinquent accounts by telephone, mail and visits to solicit payment.
- Processed payments and set up recurring drafts.
Cashier
AmeriPark
06.2014 - 10.2016
- Accepted checks, debit and credit card, and gift certificate in line with company policy.
- Maintained high customer satisfaction levels by going the extra mile to personalize service.
- Processed cash register transactions on POS and provided correct change.
- Resolved conflicts with customers and looked for opportunities to improve satisfaction.
Education
High School Diploma -
Central Piedmont Community College
Charlotte, NCNo Degree - Medical Reimbursement
Central Piedmont Community College
Charlotte, NCSkills
- Problem-solving
- Goal setting
- Customer service
- Customer experience
- Customer service and engagement
- Team leadership
- Decision-making
- Customer relations
- Staff supervision
- Conflict resolution
- Workload management
- Task delegation
- Document preparation
Timeline
Assistant Manager
LAZ Parking
10.2024 - Current
Supervisor (Zone Manager)
Paradies Lagardere
01.2023 - 10.2024
Case Manager
Linx Legal
11.2021 - 01.2023
Customer Support Specialist III
Broadriver Retail
05.2019 - 11.2021
Professional Debt Collector
Lakeshore Financial Group
06.2016 - 05.2019
Cashier
AmeriPark
06.2014 - 10.2016
High School Diploma -
Central Piedmont Community College
No Degree - Medical Reimbursement
Central Piedmont Community College
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