Laquasha Archer
Charlotte
Summary
Detail oriented healthcare administrative professional with 4 years of experience in referral coordination, insurance verification, and revenue cycle support within atrium health. Strong ability to interpret insurance correspondence and maintain documentation in fast paced environments. Known for excellent communication and independent workflow management.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Billing Follow Up Representative
Advocate Healthcare
Charlotte, NC
12.2025 - Current
- Managed and resolved outstanding insurance claims for accurate and timely reimbursement.
- Reviews patient accounts, investigate claim denials, submits appeals, and communicates with insurance companies to resolve billing discrepancies.
- Maintains accurate documentation, updates patients and insurance information and works collaboratively with internal teams to support revenue cycle operations while ensuring compliance with healthcare billing regulations and payer guidelines.
Care Coordinator-Auth scheduling specialist
Atrium Health
03.2022 - 12.2025
- Utilized epic and claim systems to verify coverage, update patient/insurance information.
- Interpreted claim edits and insurance correspondence to determine appropriate next steps including appeals, corrections or resubmissions.
- Applied knowledge or CPT and ICD-10 codes and medical terminology to support accurate referral processing.
- Assisted with account referrals and internal/external partners and supported follow up on pending authorizations and claim requirements.
- Maintained precise timely documentation of all account activity following atrium health policies and departmental quality standards.
Patient Service Specialist
Atrium Health
01.2021 - 02.2022
- Verified insurance coverage and collected patient responsibility prior to appointments to ensure accurate billing and proper reimbursement.
- Assisted patients with front-end registration, improving, check in efficiency and reducing wait times.
- Managed appointments scheduling, demographic updates, and patient account accuracy in EPIC.
- Delivered excellent customer service by assisting patients with questions about insurance, billing, and visit requirements.
Instrument Specialist
Atrium Health
04.2017 - 01.2021
- Served as a point of contact for surgical teams ensuring correct instrument availability for procedures.
- Maintained inventory accuracy and coordinated timely delivery of sterile supplies to operating rooms.
Education
High School Diploma -
Crossroads Charter Highschool
Charlotte, NCSkills
- Claims Processing
- Claim Denial Management
- Epic proficiency
- Patient Registration & Scheduling
- Customer support
- Customer relations
Certification
CBSPD (Certification Board Sterile Processing and Distribution)
Timeline
Billing Follow Up Representative
Advocate Healthcare
12.2025 - Current
Care Coordinator-Auth scheduling specialist
Atrium Health
03.2022 - 12.2025
Patient Service Specialist
Atrium Health
01.2021 - 02.2022
Instrument Specialist
Atrium Health
04.2017 - 01.2021
High School Diploma -
Crossroads Charter Highschool