Laquanda Pender
Raleigh
Summary
Detail-oriented and adaptable professional with experience in healthcare, retail leadership, and warehouse operations. Proven ability to manage high-volume environments, deliver excellent customer service, and maintain accuracy in data entry and inventory processes. Strong team player with leadership experience and a commitment to efficiency and compliance.
Overview
11
11
years of professional experience
Work History
Patient Registration Specialist
Wilson Medical Center
Wilson
09.2025 - 03.2026
- Collect and verify patient demographic and insurance information
- Register patients into the hospital’s electronic health record (EHR) system
- Verify insurance eligibility and benefits
- Obtain necessary signatures and consent forms
- Greeted patients and visitors in emergency room, ensuring a welcoming atmosphere
- Managed emergency situations with urgency and sensitivity, prioritizing patient comfort and safety
- Maintain patient confidentiality in compliance with HIPAA regulations
- Communicate effectively with nurses, physicians, and other hospital staff
- Managed multiple tasks while prioritizing critical cases, facilitating timely patient registration
Remote Patient Access Specialist
Hummingbird Health
03.2025 - 07.2025
- Verified insurance eligibility and benefits, obtained prior authorizations to facilitate timely patient care.
- Register patients by collecting and verifying demographic and insurance information
- Enter and maintain accurate patient data in electronic health record (EHR) systems
- Schedule appointments and coordinate patient visits
- Ensured completion of required documentation and consent forms to comply with regulatory standards.
- Facilitated payment collection for co-pays and deductibles, maintaining financial accountability in patient accounts.
- Communicated policies, procedures, and financial responsibilities clearly to enhance patient understanding.
Material Handler
Filter Easy
07.2021 - 08.2024
- Picked, packed, and prepared orders for shipping, contributing to timely delivery
- Received, inspected, and verified incoming shipments to ensure accuracy and quality
- Maintain accurate inventory records and perform cycle count
- Label, organize, and store materials in designated areas
- Follow workplace safety guidelines and procedures
- Assisted with shipping and receiving documentation to maintain accurate records
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
Remote Care Coordinator
One Call Communications
08.2023 - 02.2024
- Managed patient caseloads, ensuring timely follow-up and appropriate interventions for optimal patient outcomes.
- Evaluated care plan effectiveness regularly, adjusting based on patient and provider feedback.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Maintained accurate records of services performed and patient conditions using company software and databases.
Remote Case Manager Specialist
RemX Specialty Staffing
11.2021 - 03.2023
- Coordinated with providers’ offices to gather required documentation, facilitating timely insurance approval.
- Verified coverage requirements with insurance companies and identified necessary documentation for prior authorizations.
- Identified and communicated requirements such as step therapy, prior authorization criteria, and letters of medical necessity.
- Handled inbound and outbound calls to resolve patient case inquiries and prescription status.
Remote Clinical Intake Specialist
Prime Therapeutics
08.2021 - 05.2022
- Coordinated admissions process with patients to streamline intake and improve client experience.
- Empowered clients to make informed decisions about their care by providing clear explanations of available treatment options.
- Documented intake assessments to ensure compliance with regulatory standards and enhance quality assurance processes.
- Fostered accountability within intake team through regular case reviews and constructive feedback.
Shift Lead Cashier
Rosemart Convenience Stores
01.2019 - 08.2021
- Supervise and support cashiers and store associates during the shift
- Ensure fast, friendly, and accurate customer service
- Open and close the store, including cash handling and register reconciliation
- Handled customer concerns and complaints, escalating issues to resolve quickly
- Assist with training new employees
- Tracked inventory levels, reporting shortages or discrepancies to maintain stock integrity
- Monitored fuel pumps and store activity, maintaining safety and security standards
Remote Benefits Verification Specialist
Alorica
10.2016 - 12.2018
- Delivered comprehensive multi-channel support to members regarding medical and pharmacy benefits, enhancing member understanding and satisfaction.
- Resolved 95% of claims and prior authorization inquiries without escalation.
- Partnered with healthcare providers to verify billing accuracy and clarify benefit coverage, improving claim processing efficiency.
- Handled an average of 45+ calls per day in high-stress scenarios, ensuring timely and effective resolutions.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Wilson
11.2014 - 10.2016
- Greet customers and take food and beverage orders accurately
- Operate the cash register and handle cash, credit, and digital payments
- Maintain knowledge of menu items, combos, and promotions
- Assemble orders and ensure accuracy before handing them to customers
- Provide excellent customer service and resolve basic concerns
- Keep front counter, dining area, and workstations clean and organized
- Restock supplies such as cups, napkins, and condiments
- Follow food safety and sanitation guidelines
- Work as part of a team to maintain speed and efficiency during busy hours
Education
High School Diploma -
Fike High School
Wilson6 2015
Associate Degree -
Bryant & Stratton College
Buffalo, NY5 2021
Skills
- Patient registration
- Conflict resolution
- Staff training
- Inventory management
- Patient Care Coordination
- Data entry
- Cash handling
- Safety compliance
- Fast-paced multitasking
Timeline
Patient Registration Specialist
Wilson Medical Center
09.2025 - 03.2026
Remote Patient Access Specialist
Hummingbird Health
03.2025 - 07.2025
Remote Care Coordinator
One Call Communications
08.2023 - 02.2024
Remote Case Manager Specialist
RemX Specialty Staffing
11.2021 - 03.2023
Remote Clinical Intake Specialist
Prime Therapeutics
08.2021 - 05.2022
Material Handler
Filter Easy
07.2021 - 08.2024
Shift Lead Cashier
Rosemart Convenience Stores
01.2019 - 08.2021
Remote Benefits Verification Specialist
Alorica
10.2016 - 12.2018
Cashier
Bojangles' Famous Chicken 'n Biscuits
11.2014 - 10.2016
High School Diploma -
Fike High School
Associate Degree -
Bryant & Stratton College