Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LAQUANA PRITCHETT

Monroe

Summary

To gain a position that allows me to use my adaptability, communication and customer service skills, and multitasking abilities to help drive a team using my gained knowledge in a setting that promotes diversity, cultivates growth as both an individual and a professional, and creates positive patient and teammate interactions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Safety Attendant

Atrium Health
01.2024 - Current
  • Maintain a safe environment for patients and staff by providing on-going observation for patients
  • Perform handoff communication with RN and oncoming shift staff regarding patient information
  • Ability to document and observe key behaviors for each patient assigned to my care
  • Use of CPI and BLS certification as needed to intervene
  • Assisted clinical team members in maintaining ligature-resistant or ligature-free environment as appropriate to the clinical setting
  • Multitask with patients as needed when required to attend to multiple patients at once

Patient Access Specialist

Atrium Health
08.2018 - 01.2019
  • Promotes a positive hospital image to patients, visitors and staff adhering to the Atrium Health Core Values of Caring, Commitment, Integrity, and Teamwork
  • Ask direct follow up questions for symptoms to gather pertinent information for ED visit
  • Use of gained knowledge to assess symptoms and determine need for immediate intervention and alert staff to specific need
  • Apply quick decision-making skills and used abilities to adapt when needed to deal with issues
  • Use of expert communication and customer service skills to de-escalate tense situations, and create positive encounters
  • Adhere to HIPAA privacy and security regulations, adhering to guidelines regarding PHI
  • Knowledge of Federal and State laws to ensure compliance within department
  • Explain medical/legal forms and financial options in layman's terms for better patient understanding
  • Verify patient information to ensure accuracy in chart
  • Exhibit competency of adding insurance coverages to a chart correctly to allow claims to be filed quickly
  • Fix insurance eligibility issues by understanding RTE responses
  • Show initiative to continually learn how to be more competent and solid in my position in every aspect
  • Use research skills, attention to detail, and understanding of insurance benefits and coverage
  • Exhibit efficiency of complex insurances, liability claims, and other types of insurances
  • Ability to collect co-pays when applicable using proper techniques and explanation of need for co-pay
  • Work reports that are focused insurance coverage verification for all departments within the hospital both outpatient and admission and effectively to help coverage accuracy within hospital
  • Monitor multiple Work Queues to address missing items in charts so patient charts are completely correctly and accurately
  • Provide education regarding Access One and other financial resources to patients
  • Set up patient portal and have knowledge of patient portal offers
  • Give excellent customer service to the patient to create a positive encounter experience
  • Use professional and exceptional telephone etiquette during phone calls
  • Participate and encourage teamwork by providing support to different units and clinical staff to help them with issues with registration
  • Provided on-call support to leadership and teammates

Medical Office Administrator

Wadesboro Family Medicine
11.2013 - 09.2015
  • Handle all incoming phone calls for new and existing patient visits
  • Contact patients to follow-up on appointments
  • Signing patients in and out
  • Obtain and verify insurance benefit information and review cost information prior to appointment time
  • Collecting outstanding balances and copays
  • Confirmed patient’s insurance benefits and check claim statuses
  • Worked directly with patients using expert case management skills, customer service techniques and professional phone etiquette
  • Used facility EMR system to update patient records, check progress notes, transmit prescriptions and transfer files
  • Verifies all patients have orders with diagnosis and referring physician information including a legible physician signature
  • Followed proper protocol for dealing PHI and using EMR
  • Provide bookkeeping and additional support
  • Managed calendars for the five-person leadership team and shared accuracy while avoiding scheduling conflicts
  • Planned and coordinated internal meetings and events while staying within a strict budget
  • Distributed weekly data reports to leadership and employees
  • Forecasted and purchased office administration resources always keeping supplies fully stock at 100 percentage

Education

CERTIFICATION IN MEDICAL INSURANCE & CODING -

SOUTH PIEDMONT COMMUNITY COLLEGE
05.2015

ASSOCIATE OF APPLIED SCIENCE - MEDICAL OFFICE ADMINSTRATION

SOUTH PIEDMONT COMMUNITY COLLEGE
05.2013

Skills

  • Computer Proficient
  • QuickBooks
  • Microsoft Office
  • Medical Software
  • Kareo
  • Aprima
  • EHR
  • First Net
  • EPIC
  • Canopy
  • Cerner
  • Medical Coding
  • CPT
  • ICD-10
  • HCPCS
  • Billing
  • Medical Records
  • Training Specialist
  • Insurance Verification
  • Medical Terminology
  • Medical Scheduling
  • Data-Driven Decision-Making
  • Interpersonal Skills
  • Leadership Skills
  • Policy & Procedure Design
  • Inventory Management
  • Data Analysis

Certification

  • CPI CERTIFICATION
  • BLS CERTIFICATION

Timeline

Patient Safety Attendant

Atrium Health
01.2024 - Current

Patient Access Specialist

Atrium Health
08.2018 - 01.2019

Medical Office Administrator

Wadesboro Family Medicine
11.2013 - 09.2015

CERTIFICATION IN MEDICAL INSURANCE & CODING -

SOUTH PIEDMONT COMMUNITY COLLEGE

ASSOCIATE OF APPLIED SCIENCE - MEDICAL OFFICE ADMINSTRATION

SOUTH PIEDMONT COMMUNITY COLLEGE

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