Laqauisha Franklin
Mint Hill
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Home Furnishing Consultant
Ashley Home Furniture
02.2019 - Current
- Assisted customers in selecting home furnishings to enhance their living spaces.
- Provided product information and recommendations based on customer needs and preferences.
- Collaborated with team members to maintain organized displays and inventory levels.
- Utilized point-of-sale systems for processing transactions efficiently and accurately.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Increased sales revenue through effective product presentation and persuasive communication skills.
Lead Pawnbroker
Cash America
06.2017 - 02.2019
- Oversaw daily operations, ensuring compliance with regulatory standards and company policies.
- Mentored junior staff, enhancing team performance through training and support initiatives.
- Managed customer transactions, providing exceptional service to foster long-term relationships.
- Evaluated collateral value using industry knowledge to make informed lending decisions.
- Developed and maintained inventory management systems to optimize asset tracking and valuation accuracy.
- Collaborated with management on strategic planning to drive business growth and profitability.
- Increased customer satisfaction by providing exceptional service and building rapport with regular clientele.
Assistant Deli Manager
Harris Teeter
03.2014 - 06.2017
- Oversaw daily operations of deli department, ensuring compliance with food safety standards.
- Trained and mentored staff on product knowledge and customer service excellence.
- Enhanced inventory management processes to reduce waste and improve stock accuracy.
- Developed promotional displays to boost sales and attract customer attention.
- Managed scheduling and staffing to optimize labor costs while maintaining service quality.
- Led initiatives to increase efficiency in food preparation, reducing wait times for customers.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
General Manager
Wendy's Restaurant
05.2008 - 06.2013
- Directed daily operations to improve efficiency and ensure compliance with policies.
- Implemented strategic initiatives that enhanced customer satisfaction and increased operational effectiveness.
- Led cross-functional teams to develop and execute business plans aligned with organizational goals.
- Analyzed market trends to identify growth opportunities and inform strategic decision-making processes.
- Oversaw budget management, ensuring optimal resource allocation to achieve financial targets efficiently.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
Certificate - Injection Safety: A Focus On Infection Prevention
American Nurses Association
Maryland10-2025
Sterile Processing - Sterile Processing
Penn Foster College
Scranton, Pennsylvania09-2025
Certificate - The Concept of Infection Control
American Nurses Association
Maryland09-2025
Business Management - Business Management
Central Piedmont Community
Charlotte, NC06-2012
High School Diploma -
Myers Park
Charlotte, NC06-2008
Skills
- Attention to detail & accuracy
- Strong organizational skills
- Time management in fast-paced environments
- Team collaboration with surgical staff and nurses
- Ability to follow SOPs and written instructions
- Problem-solving and troubleshooting skills
- Reliability and strong work ethic
- Furniture selection
Timeline
Home Furnishing Consultant
Ashley Home Furniture
02.2019 - Current
Lead Pawnbroker
Cash America
06.2017 - 02.2019
Assistant Deli Manager
Harris Teeter
03.2014 - 06.2017
General Manager
Wendy's Restaurant
05.2008 - 06.2013
Sterile Processing - Sterile Processing
Penn Foster College
Certificate - The Concept of Infection Control
American Nurses Association
Business Management - Business Management
Central Piedmont Community
High School Diploma -
Myers Park
Certificate - Injection Safety: A Focus On Infection Prevention
American Nurses Association