Lanier Lowery
Lincolnton
Summary
Skilled Client Service Representative with a proven track record at the Animal League of Gaston County. Excelled in delivering compassionate animal care and client satisfaction through effective communication and meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Client Service Representative
Animal League Of Gaston County
06.2019 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Veterinary Assistant
Crossroads Animal Hospital
10.2017 - 06.2019
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Education
Veterinary Assisting - Veterinary Assisting
Animal Behavior College
Valencia, CA06.2016
Skills
- Customer support
- Payment processing
- Call center experience
- Customer focus
- Client relations
- Complaint handling
- Client support
- Outbound calling
- Call triage
- Customer service
- Administrative and office support
- Customer relationship management (CRM)
- Calm and professional under pressure
- Multi-line phone talent
- Understanding customer needs
- Remote office availability
- Professional telephone demeanor
- Animal care and compassion
Timeline
Client Service Representative
Animal League Of Gaston County
06.2019 - Current
Veterinary Assistant
Crossroads Animal Hospital
10.2017 - 06.2019
Veterinary Assisting - Veterinary Assisting
Animal Behavior College
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