Summary
Overview
Work History
Education
Skills
Timeline
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Lanier Lowery

Lincolnton

Summary

Skilled Client Service Representative with a proven track record at the Animal League of Gaston County. Excelled in delivering compassionate animal care and client satisfaction through effective communication and meticulous attention to detail.

Overview

7
7
years of professional experience

Work History

Client Service Representative

Animal League Of Gaston County
06.2019 - Current
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.

Veterinary Assistant

Crossroads Animal Hospital
10.2017 - 06.2019
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Education

Veterinary Assisting - Veterinary Assisting

Animal Behavior College
Valencia, CA
06.2016

Skills

  • Customer support
  • Payment processing
  • Call center experience
  • Customer focus
  • Client relations
  • Complaint handling
  • Client support
  • Outbound calling
  • Call triage
  • Customer service
  • Administrative and office support
  • Customer relationship management (CRM)
  • Calm and professional under pressure
  • Multi-line phone talent
  • Understanding customer needs
  • Remote office availability
  • Professional telephone demeanor
  • Animal care and compassion

Timeline

Client Service Representative

Animal League Of Gaston County
06.2019 - Current

Veterinary Assistant

Crossroads Animal Hospital
10.2017 - 06.2019

Veterinary Assisting - Veterinary Assisting

Animal Behavior College

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Lanier Lowery