Laney Ballowe
Charlotte
Summary
Friendly and organized, with 4 years of experience in customer service in the hospitality industry. Skilled in scheduling, handling high-volume client interactions, and maintaining a welcoming atmosphere. Adept at multitasking, resolving issues efficiently, and ensuring smooth daily operations. Strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences in a professional setting.
Overview
4
4
years of professional experience
Work History
Banquet Captain
Carmel Country Club
Charlotte
05.2025 - Current
- Complete, full setup and breakdown of events.
- Run or serve food for plated meals, buffets, and passed items.
- Read, understand, and execute BEO's.
- Create pull sheets using BEOs for future events.
- Guide, train, and execute teamwork with fellow servers.
Banquet Server
Carmel Country Club
Charlotte
05.2024 - Current
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Served food and beverages to guests during events and functions.
- Assisted in maintaining cleanliness throughout the dining area during events.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Provided exceptional customer service by addressing guest inquiries promptly.
Tennis Pro Shop
Carmel Country Club
Charlotte
05.2022 - 05.2024
- Maintained cleanliness and organization of the front desk area at all times.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Scheduled court times, clinics, and camps for members.
Restaurant Hostess
Carmel Country Club
Charlotte
06.2021 - 08.2022
- Greeted guests warmly and guided them to their tables.
- Managed reservations and maintained accurate seating charts.
- Communicated with servers and kitchen staff for efficient service flow.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NC06-2023
Associate of Applied Science - Dental Hygiene
Central Piedmont Community College
Charlotte, NCSkills
- Time management
- Communication skills
- Professionalism
- Guest relations
- Customer service
- Problem solving
- Attention to detail
- Adaptability
- Team player
- Reliability
Timeline
Banquet Captain
Carmel Country Club
05.2025 - Current
Banquet Server
Carmel Country Club
05.2024 - Current
Tennis Pro Shop
Carmel Country Club
05.2022 - 05.2024
Restaurant Hostess
Carmel Country Club
06.2021 - 08.2022
High School Diploma -
South Mecklenburg High School
Associate of Applied Science - Dental Hygiene
Central Piedmont Community College
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