Laney Ballowe
Charlotte
Summary
Friendly and organized, with 4 years of experience in customer service in the hospitality industry. Skilled in scheduling, handling high-volume client interactions, and maintaining a welcoming atmosphere. Adept at multitasking, resolving issues efficiently, and ensuring smooth daily operations. Strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences in a professional setting.
Overview
4
4
years of professional experience
Work History
Banquet Captain
Carmel Country Club
Charlotte
05.2025 - Current
- Complete, full setup and breakdown of events.
- Run or serve food for plated meals, buffets, and passed items.
- Read, understand, and execute BEO's.
- Create pull sheets using BEOs for future events.
- Guide, train, and execute teamwork with fellow servers.
Banquet Server
Carmel Country Club
Charlotte
05.2024 - Current
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Served food and beverages to guests during events and functions.
- Assisted in maintaining cleanliness throughout the dining area during events.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Provided exceptional customer service by addressing guest inquiries promptly.
Tennis Pro Shop
Carmel Country Club
Charlotte
05.2022 - 05.2024
- Maintained cleanliness and organization of the front desk area at all times.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Scheduled court times, clinics, and camps for members.
Restaurant Hostess
Carmel Country Club
Charlotte
06.2021 - 08.2022
- Greeted guests warmly and guided them to their tables.
- Managed reservations and maintained accurate seating charts.
- Communicated with servers and kitchen staff for efficient service flow.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NC06-2023
Associate of Applied Science - Dental Hygiene
Central Piedmont Community College
Charlotte, NCSkills
- Time management
- Communication skills
- Professionalism
- Guest relations
- Customer service
- Problem solving
- Attention to detail
- Adaptability
- Team player
- Reliability
Timeline
Banquet Captain
Carmel Country Club
05.2025 - Current
Banquet Server
Carmel Country Club
05.2024 - Current
Tennis Pro Shop
Carmel Country Club
05.2022 - 05.2024
Restaurant Hostess
Carmel Country Club
06.2021 - 08.2022
High School Diploma -
South Mecklenburg High School
Associate of Applied Science - Dental Hygiene
Central Piedmont Community College
Similar Profiles
Alyssa MelendezAlyssa Melendez
Groundskeeper at Carmel Country ClubGroundskeeper at Carmel Country Club
Mark WoodMark Wood
Director of Instruction at Carmel Country ClubDirector of Instruction at Carmel Country Club
Travis TolbertTravis Tolbert
Golf Cart Attendant at Carmel Country ClubGolf Cart Attendant at Carmel Country Club
Chanisse BatesChanisse Bates
Customer Pickup Coordinator at FedEx GroundCustomer Pickup Coordinator at FedEx Ground
Tavis MackTavis Mack
Gender Affirming Navigation Specialist at Planned Parenthood South AtlanticGender Affirming Navigation Specialist at Planned Parenthood South Atlantic