Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laney Alvens

Jacksonville

Summary

Dynamic administrative professional with a proven track record at Cardinal Heating & Air Conditioning, excelling in customer service and data entry. Adept at optimizing office processes and enhancing client relations, I bring strong organizational skills and a commitment to confidentiality, ensuring efficient operations and improved workflow.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Cardinal Heating & Air Cond
04.2017 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files and submitting payroll per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Developed filing system for historical documents, preserving important company records and improving access to information.

Receptionist

Stevenson Automotive
03.2015 - 04.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing approximately 70+ phone calls, emails, and walk-in clients daily.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

FedEx Customer Service & Tech Support

Convergys
06.2010 - 03.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

High School Diploma -

Jacksonville High School
Jacksonville
06-2008

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Microsoft Excel
  • Time management
  • File organization
  • Customer and client relations
  • Computer proficiency
  • Clerical support
  • Documentation and recordkeeping

Certification

Medical Billing & Coding Certified

Timeline

Administrative Assistant

Cardinal Heating & Air Cond
04.2017 - Current

Receptionist

Stevenson Automotive
03.2015 - 04.2017

FedEx Customer Service & Tech Support

Convergys
06.2010 - 03.2015

High School Diploma -

Jacksonville High School

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Laney Alvens