Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaNeise Hunt

Snow Hill

Summary

Dynamic Senior Customer Service professional with a proven track record at MetLife Inc., excelling in problem-solving and multitasking. Recognized for enhancing customer satisfaction and fostering long-term relationships. Skilled in performance assessments and coaching, consistently exceeding service standards while demonstrating adaptability and clear communication.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience

Work History

Senior Customer Service /Job Coach

MetLife Inc.
11.2022 - Current
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
  • Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Reduced call wait times by implementing effective time management techniques within the team.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Trained new personnel regarding company operations, policies and services.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Cross-trained and backed up other customer service managers.

Pharmacy Technician

Realo Drugs
08.2020 - 11.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Customer Service Representative

Convergys
03.2014 - 10.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Pharmacy Technician

Walmart
02.2019 - 08.2019
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.

Front End Lead

Food Lion
02.2016 - 08.2017
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register with Number% accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Developed reusable code libraries to expedite future projects while maintaining consistent design elements.
  • Implemented new display layouts that attracted customer attention and improved product visibility.

Education

Certificate Of Technical Studies - Pharmacy

Lenoir Community College
Snow Hill, NC
01.2018

Certificate Of Technical Studies - Billing And Coding

Miller Mott
Greenville, NC
03.2014

High School Diploma - Basis Stidy

Greene Central High School
Snow Hill, NC
06.1997

Skills

  • Service plans
  • Job search strategies
  • Data gathering
  • Skills testing
  • Skill development
  • Group and individual instruction
  • Coaching meetings
  • Performance assessments
  • Intake documentation
  • Job accommodations
  • Clear communication
  • Quality assurance
  • Virtual learning management
  • Critical thinking
  • Leadership development
  • Teamwork
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Active listening
  • Adaptability and flexibility
  • Team building

Timeline

Senior Customer Service /Job Coach

MetLife Inc.
11.2022 - Current

Pharmacy Technician

Realo Drugs
08.2020 - 11.2022

Pharmacy Technician

Walmart
02.2019 - 08.2019

Front End Lead

Food Lion
02.2016 - 08.2017

Customer Service Representative

Convergys
03.2014 - 10.2019

Certificate Of Technical Studies - Pharmacy

Lenoir Community College

Certificate Of Technical Studies - Billing And Coding

Miller Mott

High School Diploma - Basis Stidy

Greene Central High School

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LaNeise Hunt