Lane Jenkins
Charlotte
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Augusta Rose
03.2022 - 12.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Customer Experience Manager
Simpli
12.2020 - 12.2021
- Managed customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Junior Director
Poppy & Stella
02.2018 - 12.2020
- Streamlined inventory management processes for improved efficiency and reduced waste.
- Increased team productivity by implementing efficient project management strategies.
- Managed vendor relationships, negotiating favorable terms for product sourcing and delivery schedules.
Assistant Department Manager
Nordstrom
05.2016 - 01.2018
- Conducted regular performance evaluations for 20+ team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices.
Education
Bachelor of Science - Fashion Design & Merchandising
West Virginia University
Morgantown, WV05-2016
Skills
- Customer service
- Client relations
- Scheduling and calendar management
- Data organization
- Project management abilities
- Reporting and documenting
- Data entry
- Critical thinking
Timeline
Assistant Manager
Augusta Rose
03.2022 - 12.2023
Customer Experience Manager
Simpli
12.2020 - 12.2021
Junior Director
Poppy & Stella
02.2018 - 12.2020
Assistant Department Manager
Nordstrom
05.2016 - 01.2018
Bachelor of Science - Fashion Design & Merchandising
West Virginia University