Nicki Elks
Vale
Summary
Dynamic Director of Operations and Membership Services with a proven track record of driving membership growth and enhancing member engagement through innovative programs and initiatives. Expertise in articulating compelling value propositions and cultivating strong relationships while fostering a culture of exceptional service aligned with organizational goals. Recognized as an optimistic and assertive leader, adept at guiding high-performing teams and leveraging communication skills to excel in competitive environments. Results-oriented operations leader skilled in optimizing processes, implementing strategic initiatives, and adapting seamlessly to evolving challenges while ensuring dependable outcomes through effective collaboration.
Overview
13
13
years of professional experience
Work History
Director of Operations and Membership Services
Lincoln County Chamber of Commerce
Lincolnton, NC
04.2024 - Current
- Develops and implements strategic initiatives to attract, retain, and engage Chamber members.
- Cultivates relationships with local businesses and community leaders to enhance membership growth and participation.
- Oversees membership outreach, including networking events, marketing campaigns, and member engagement programs.
- Analyzes membership trends and feedback to improve services and drive retention.
- Collaborates with Chamber leadership to develop value-added programs that support business development.
- Represents the Chamber at public and private events to promote its mission and services.
- Manages membership databases and reporting to track engagement and growth metrics.
- Managed a comprehensive member database, ensuring accurate records and facilitating targeted communications.
- Coordinated seamless transitions for incoming board members while maintaining continuity in services provided to existing members during critical periods of change within the organization''s leadership structure.
CEO
Rae Griffin Boutique, LLC
Vale, NC
03.2022 - Current
- Oversees general day to day operations, analyzing results to develop long-term company plans
- Buyer
- Runs social media
- Online website operator
- Runs all operations at pop-ups and vendor events
Stay At Home Mom
Rae Griffin Boutique, LLC
Vale, NC
02.2018 - 03.2024
Branch Manager/Vice President
Enterprise Rent-A-Car
Hickory, NC
11.2016 - 02.2018
- Manage Employees and their day to day operations
- Acquire new accounts
- Manage fleet
- Manage business accounts
- Provide Excellent Customer Service
- Push operating profits
- Growing fleet
- Directed daily branch operations, leading the team to exceed monthly sales goals
- Enforced branch compliance with audit and regulatory procedures
- Implemented corporate culture through reinforcement of quality service and teamwork
Branch Manager/Shelby
Enterprise Rent-A-Car
Hickory, NC
09.2015 - 11.2016
- Directed daily branch operations, leading the team to exceed monthly sales goals
- Enforced branch compliance with audit and regulatory procedures
- Implemented corporate culture through reinforcement of quality service and teamwork
- Manage Employees and their day to day operations
- Acquire new accounts
- Manage fleet
- Manage business accounts
- Provide Excellent Customer Service
- Push operating profits
- Growing fleet
Branch Manager/Granite Falls
Enterprise Rent-A-Car
Hickory, NC
12.2014 - 09.2015
- Manage Employees and their day to day operations
- Acquire new accounts
- Manage fleet
- Manage business accounts
- Provide Excellent Customer Service
- Push operating profits
- Growing fleet
- Participated in business development by assisting with creation of customer service and sales strategies
- Resolved customer complaints in a timely and professional manner
- Planned, arranged and monitored work, achieving desired results
Assistant Branch Manager/Morganton
Enterprise Rent-A-Car
Hickory, NC
11.2013 - 12.2014
- Assisting the branch manager in all operations
- Manage Employees and their day to day operations
- Acquire new accounts
- Manage fleet
- Manage business accounts
- Provide Excellent Customer Service
- Push operating profits
- Growing fleet
- Participated in business development by assisting with creation of customer service and sales strategies
- Resolved customer complaints in a timely and professional manner
- Planned, arranged and monitored work, achieving desired results
Management Trainee
Enterprise Rent-A-Car
Hickory, NC
02.2013 - 11.2014
- Provide Excellent Customer Service
- Push operating profits
- Growing fleet
- Directed daily branch operations, leading the team to exceed monthly sales goals
- Enforced branch compliance with audit and regulatory procedures
- Implemented corporate culture through reinforcement of quality service and teamwork
Education
Bachelor Of Arts (B.A.) - Marketing
Lenoir Rhyne University
NC12-2012
Bachelor Of Arts (B.A.) - Business Management
Lenoir Rhyne University
NC12-2012
High School Diploma - undefined
West Lincoln High School
NC05-2009
Skills
- Leadership and People Development
- Employee Motivation and Performance
- Adaptable and Flexible
- Attention to Quality
- Productivity Performance
- Program Leadership
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
Affiliations
- Mainstreet Meet Up
- Steering Committee
- Chamber Full Board
- Ambassador Committee
- Education Committee
- Womens Professional Committee
- Leads Group
- Lincoln Leadership
- DABA
- Annual Banquet Committee
Timeline
Director of Operations and Membership Services
Lincoln County Chamber of Commerce
04.2024 - Current
CEO
Rae Griffin Boutique, LLC
03.2022 - Current
Stay At Home Mom
Rae Griffin Boutique, LLC
02.2018 - 03.2024
Branch Manager/Vice President
Enterprise Rent-A-Car
11.2016 - 02.2018
Branch Manager/Shelby
Enterprise Rent-A-Car
09.2015 - 11.2016
Branch Manager/Granite Falls
Enterprise Rent-A-Car
12.2014 - 09.2015
Assistant Branch Manager/Morganton
Enterprise Rent-A-Car
11.2013 - 12.2014
Management Trainee
Enterprise Rent-A-Car
02.2013 - 11.2014
Bachelor Of Arts (B.A.) - Business Management
Lenoir Rhyne University
High School Diploma - undefined
West Lincoln High School
Bachelor Of Arts (B.A.) - Marketing
Lenoir Rhyne University