Dedicated professional with strong customer service skills and product knowledge. Experienced in conflict resolution and sales support. Committed to enhancing customer satisfaction and driving efficient operations.
Overview
4
4
years of professional experience
Work History
Retail Parts Specialist
Hendrick Toyota Concord
CONCORD
01.2024 - Current
Provide customers and shops assistance in person and over the phone.
Provided valuable customer service to enhance client satisfaction and support business operations.
Help with any questions, concerns, refunds, etc.
Learning the products Hendrick sells to make customer questions more efficient and helpful.
Administrative Assistant
Hendrick Toyota Concord
CONCORD
01.2024 - Current
Reviewed finalized sales documents for sold vehicles to ensure accuracy.
Made sure down payments, financing, and other payment methods matched the paperwork.
Answered questions from the bank regarding contracts.
Made sure contracts had all requided signatures and filled out correctly.
FACILITIES CONTRACTOR
ELEVATION CHURCH
Matthews
05.2022 - 12.2024
Daily maintenance around building.
Leading a small group of people to get tasks done.
Problem solving when something doesn't go in order to plan.