As a results-driven leader in the landscaping industry, I have consistently focused on streamlining operations, improving efficiency, and optimizing processes to reduce costs while maximizing profits. In my role as Senior Account Manager for Yardnique’s flagship property, I not only led day-to-day operations but also played a pivotal role in implementing and enhancing company-wide systems through my expertise as a power user of Aspire software. This included refining sales processes, CRMs, tracking systems, and SOPs to boost accountability and performance. My contributions extended beyond internal improvements—I identified and launched new revenue streams, earning the CEO’s "Making a Difference" award for my impact on company growth. As Branch Proficiency Manager, I traveled across the Southeast to support underperforming branches, tailoring solutions in leadership development, mentorship, and operational strategy. Later, as Operations Excellence Manager, I led high-impact turnarounds by assessing challenges, implementing improvements, and leveraging cross-department collaboration, resulting in measurable gains in efficiency, profitability, and client retention. My approach combines strategic thinking with hands-on execution to deliver sustainable success across all levels of the organization.
As an Operations Excellence Manager, I took a hands-on approach in turning around underperforming branches, ensuring they met company standards efficiently and effectively. This role required me to quickly assess branch operations, identify key challenges, and implement targeted improvements to get them back on track as fast as possible.
With the full support of the corporate team, I was empowered to make swift, strategic decisions that led to immediate, measurable improvements. Both clients and staff noticed these enhancements, and I was repeatedly recognized as the driving force behind successful branch turnarounds.
This role significantly strengthened my listening skills, process analysis, and cross-department collaboration, allowing me to leverage company-wide resources for immediate success. Every branch I worked with saw substantial improvements in efficiency, profitability, and client retention, directly impacting the company's bottom line.
As a Branch Proficiency Manager, I traveled extensively across the Southeast, conducting site visits to assess and enhance branch performance. Each visit was tailored to the branch’s specific needs, focusing on areas such as Aspire software training, leadership development, personal mentorship, operational improvements, and efficiency system implementations.
Reporting directly to the COO, this self-managed role required me to strategically coordinate across multiple divisions within the company, ensuring that each branch had access to the right resources for long-term success. By fostering collaboration and implementing targeted improvements, I helped drive sustained growth and operational excellence across the organization.
As a Senior Account Manager for Yardnique’s premier flagship property, I not only led operations but also played a key role in training as a power user on the Aspire software. This expertise allowed me to assist in implementing and improving sales processes, CRMs, tracking systems, and SOPs, enhancing overall efficiency and accountability across the company.
Beyond optimizing internal systems, I successfully identified and introduced new revenue streams, implementing strategies to capture additional revenue and maximize profitability. My contributions to process improvements and business growth were recognized at the highest level, earning me the "Making a Difference" award from the CEO in acknowledgment of my impact on the company’s success.
As an Account Manager for Yardnique’s premier flagship property, I played a pivotal role in enhancing operations, increasing profitability, and elevating client satisfaction. By implementing strategic process improvements, optimizing labor and resource management, and streamlining maintenance schedules, I successfully boosted efficiency while reducing costs, leading to higher profit margins without compromising service quality.
My dedication to excellence and commitment to outstanding customer service earned me multiple awards from the CEO of Yardnique, recognizing my leadership, innovation, and ability to deliver the best client experience in the company.
I returned to the lawn and landscape industry for a short period, focusing on exceptional customer service and personal growth. During this time, I prioritized building strong client relationships, refining business operations, and enhancing service quality. While running the business, I also strategized for the future, laying the groundwork for a planned relocation within five years and preparing for a successful sale of the company.
As a co-owner of Minergy LLC, I played a key role in building the company into a full-service grounds development firm, specializing in site preparation, development, and long-term maintenance. The company began doing site prep and grounds maintenance but we evolved to include concrete installation and a building repairs division as well. We provided comprehensive solutions for both residential and commercial projects.
Through strategic planning, operational efficiency, and a commitment to quality service, Minergy LLC experienced rapid growth, reaching $2.5 million in revenue within just two years. By refining processes, optimizing resource allocation, and maintaining a strong focus on customer satisfaction, we established a reputation for reliability and excellence in the industry.
My focus was on streamlining operations, improving efficiency, and optimizing processes to reduce costs and maximize profits. By implementing smarter scheduling, investing in the right equipment, and refining workflow strategies, I ensured that every job was completed with minimal waste and maximum productivity. Constantly analyzing performance and adopting industry best practices allowed me to enhance service quality while keeping expenses low. My goal was to create a highly efficient, cost-effective business that delivered top-tier landscaping services while maintaining strong profitability