Landen Wolkow
Midway Park
Summary
Dynamic Field Service Representative with Hatalom Corporation, skilled in technical troubleshooting and client relationship management. Proven track record in enhancing equipment performance and resolving issues efficiently. Adept at training clients and maintaining inventory, ensuring seamless operations and high customer satisfaction. Committed to delivering exceptional service and fostering team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Service Representative
Hatalom Corporation
Orlando
09.2024 - Current
- Provided on-site support for equipment installation and maintenance tasks.
- Diagnosed technical issues with machinery and provided effective solutions.
- Collaborated with clients to understand service needs and expectations.
- Conducted routine inspections of equipment to ensure optimal performance.
- Documented service activities and customer interactions in company systems.
- Trained customers on proper equipment usage and safety protocols.
- Coordinated with team members to schedule service appointments efficiently.
- Maintained inventory of parts and supplies for field operations.
- Resolved customer complaints quickly and professionally.
- Submitted reports to professionals following field visits.
- Traveled regularly between assigned locations as needed for service calls.
Range Technician
Katmai Government Services
Twentynine Palms
01.2023 - 09.2024
- Operated and maintained range equipment to ensure optimal functionality.
- Conducted routine inspections and preventive maintenance on equipment and facilities.
- Coordinated logistics for range activities, including scheduling and resource allocation.
- Collaborated with team members to enhance operational efficiency on the range.
- Provided training to new staff on range procedures and equipment usage.
- Documented daily activities and incidents in compliance with regulatory standards.
- Inspected and maintained range equipment, such as targets and firing lines.
- Disassembled, repaired or modified malfunctioning firearms in accordance with manufacturer's specifications.
- Assisted with the setup of small arms qualification courses of fire according to established standards.
- Cleaned firearms after each use, utilizing solvents and lubricants as necessary.
- Maintained an inventory of spare parts, supplies, ammunition and other materials needed for range operations.
Education
High School Diploma -
ILEAD Hybrid Charter School
Twentynine Palms, CA06-2020
Skills
- Equipment maintenance
- Technical troubleshooting
- Client training
- Service documentation
- inventory management
- Client relationship management
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
Affiliations
- Jiu Jitsu
- Automotive Worker
- Gun enthusiast
Languages
Spanish
Limited
Certification
- CPR
- Concealed Carrier
References
References available upon request.
Timeline
Field Service Representative
Hatalom Corporation
09.2024 - Current
Range Technician
Katmai Government Services
01.2023 - 09.2024
High School Diploma -
ILEAD Hybrid Charter School