Lance Cope
Rutherfordton
Summary
Knowledgeable and hardworking with a hands-on style and good grasp of marketing, personnel management, inventory coordination and all other areas of restaurant operations. Excellent skills in maintaining records, planning operations, and administering financial operations. Skilled in controlling food costs and labor hours. Resourceful Restaurant Owner skilled in managing operations with efficiency and productivity. Successfully navigate the complexities of menu development, staff training, and customer service management to ensure seamless day-to-day operations. Possess strong leadership, problem-solving, and communication skills vital for fostering a positive dining experience and maintaining high staff morale. Excel in strategic planning and adaptability, ensuring business sustainability and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Owner/General Manager
FlyBoy Pizza and Brewing
Rutherfordton
03.2021 - Current
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Created promotions and special events to attract customers and boost sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
Manager on Duty
The Peninsula Club
Charlotte
04.2018 - 01.2021
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Trained new employees to perform duties.
Bartender Supervisor
Mi Pueblito Restaurant
Shelby
01.2014 - 02.2017
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Resolved customer complaints in a professional manner while maintaining high levels of customer satisfaction.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Collected and organized daily till totals and tips.
- Completed regular bar inventories and daily requisition sheets.
Education
Bachelor of Science - Business Administration and Management
Western Carolina University
Cullowhee, NC06-2026
Associate of Science - Science Education
Isothermal Community College
Rutherfordton, NC05-2012
Associate of Arts - Arts Education
Rutherford Early College High School
Rutherfordton, NC05-2012
Skills
- Financial Data Analysis
- Project Oversight
- Customer Engagement
- Effective Team Leadership
- Inventory management
- Effective Vendor Negotiation
- Sales Strategy Development
- Small Business Management
Languages
Spanish
Professional
Certification
- Pilot License
Timeline
Restaurant Owner/General Manager
FlyBoy Pizza and Brewing
03.2021 - Current
Manager on Duty
The Peninsula Club
04.2018 - 01.2021
Bartender Supervisor
Mi Pueblito Restaurant
01.2014 - 02.2017
Bachelor of Science - Business Administration and Management
Western Carolina University
Associate of Science - Science Education
Isothermal Community College
Associate of Arts - Arts Education
Rutherford Early College High School
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