Lance Collins
Robbinsville
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Career and College Program Advisor
TRI-COUNTY COMMUNITY COLLEGE
02.2024 - Current
- Developed and implemented individualized academic plans for students, ensuring they met graduation requirements and were prepared for college admissions
- Conducted one-on-one meetings with students and their families to discuss career goals, interests, and college preferences
- Assisted students in researching and identifying suitable colleges based on their academic strengths, extracurricular activities, and personal aspirations
- Established relationships with college admissions representatives by attending conferences and networking events to advocate for students' applications
- Collaborated with school administrators to develop strategies for increasing college enrollment rates among underrepresented student populations
- Coordinated campus visits from college representatives allowing students direct access to information about different institutions firsthand
- Collaborated with school counselors to ensure a seamless transition from high school to college for all graduating seniors
Graham County Campus Director
TRI-COUNTY COMMUNITY COLLEGE
03.2023 - 02.2024
- Oversaw all aspects of campus operations, including academic programs, student services, and administrative functions
- Organized career fairs, networking events, and workshops to support students' career development goals
- Served as a liaison between the campus administration, faculty/staff, students, parents/guardians, alumni, and external stakeholders
- Developed strong relationships with local high schools and community colleges to facilitate seamless transfer pathways for students seeking further education opportunities
Small Business Center Director
TRI-COUNTY COMMUNITY COLLEGE
07.2021 - 03.2023
- Established and maintained strong relationships with key clients, partners, and stakeholders to foster long-term partnerships
- Collaborated with cross-functional teams including marketing, product development, finance, and operations to align business objectives
- Analyzed market trends and competitor activities to identify potential risks or opportunities for the organization's products or services
- Developed strategic partnerships with industry influencers/organizations resulting in increased brand visibility and market reach
- Created compelling proposals/presentations that effectively communicated value proposition tailored to client needs/demands
Medicare Advisor
Bankers Hill Insurance
06.2020 - 07.2021
- Developed and maintained relationships with healthcare providers to generate referrals for Medicare plans
- Educated potential customers on the benefits and features of various Medicare plans, resulting in increased enrollment rates
- Consistently met or exceeded monthly sales targets through strategic planning and execution of sales activities
- Conducted thorough needs assessments to identify the most suitable Medicare plan options for individual clients
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
ASSOCIATE AGENT
Farm Bureau Insurance
11.2018 - 06.2020
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
- Customize insurance programs to suit individual customers, often covering a variety of risks.
- Confer with clients to obtain and provide information when claims are made on a policy.
- Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.
MARKETING DIRECTOR
Fontana Village Resort
05.2018 - 11.2018
- Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
- Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections.
- Coordinate or participate in promotional activities or trade shows, working with developers, advertisers, or production managers, to market products or services.
- Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies.
ASSISTANT BOOKKEEPER
Fontana Village Resort
04.2017 - 08.2017
- Operate computers programmed with accounting software to record, store, and analyze information.
- Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
- Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
- Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
FINANCIAL SERVICE REPRESENTATIVE
State Employees' Credit Union
11.2013 - 08.2015
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
- Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
- Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
- Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.
FRONT DESK CLERK
Fontana Village Resort
08.2012 - 11.2013
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Compute bills, collect payments, and make change for guests.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
INSURANCE AGENT AND MANAGER
Western and Southern Life
11.2010 - 08.2012
- Analyzed client needs and recommended appropriate coverage options to ensure comprehensive protection
- Built strong relationships with clients by delivering exceptional customer service and promptly addressing their inquiries or concerns
- Conducted regular performance evaluations of agents based on key metrics such as sales targets achieved, customer satisfaction ratings, etc
AGENT
Bankers Life and Casualty
04.2010 - 11.2010
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
- Customize insurance programs to suit individual customers, often covering a variety of risks.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Education
B.S. - Marketing
Western Carolina University
Cullowhee, NC05.2018
Associate - Business Administration
Tri-County Community College
Robbinsville, NC05.2008
Skills
- Financial Services
- Sales Management
- Microsoft Office
- Insurance Sales
- Account Management
- Relationship Management
- Social Media Marketing
- Search Engine Optimization
- Contract Negotiation
- Project management
Certification
- NC Real Certificate
- Facilitating Career Development Training Certificate
- Life and Health Insurance License
- Property and Casualty Insurance License
- Medicare and Long Term Care Insurance License
Timeline
Career and College Program Advisor
TRI-COUNTY COMMUNITY COLLEGE
02.2024 - Current
Graham County Campus Director
TRI-COUNTY COMMUNITY COLLEGE
03.2023 - 02.2024
Small Business Center Director
TRI-COUNTY COMMUNITY COLLEGE
07.2021 - 03.2023
Medicare Advisor
Bankers Hill Insurance
06.2020 - 07.2021
ASSOCIATE AGENT
Farm Bureau Insurance
11.2018 - 06.2020
MARKETING DIRECTOR
Fontana Village Resort
05.2018 - 11.2018
ASSISTANT BOOKKEEPER
Fontana Village Resort
04.2017 - 08.2017
FINANCIAL SERVICE REPRESENTATIVE
State Employees' Credit Union
11.2013 - 08.2015
FRONT DESK CLERK
Fontana Village Resort
08.2012 - 11.2013
INSURANCE AGENT AND MANAGER
Western and Southern Life
11.2010 - 08.2012
AGENT
Bankers Life and Casualty
04.2010 - 11.2010
Associate - Business Administration
Tri-County Community College
B.S. - Marketing
Western Carolina University
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