Lamonta Smith
Concord
Summary
Dynamic Site Trainer at Amazon with a proven track record in enhancing employee skills and streamlining workflows. Skilled in technical troubleshooting and fostering teamwork, I implemented innovative training techniques that significantly improved engagement and retention. Committed to excellence, I consistently achieved high customer satisfaction through effective communication and collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Site Trainer
Amazon
05.2024 - Current
- Conducted training sessions to enhance employee skills and knowledge in operational procedures.
- Facilitated onboarding programs for new hires, ensuring smooth integration into the team.
- Implemented innovative training techniques to improve participant engagement and retention.
- Streamline workflow efficiency, enhancing processing speed and metrics.
- Collaborated with management to identify training needs across departments.
Team Lead
McClane
04.2022 - 06.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Lead Warehouse Associate / Fountain Installer
Pepsico
01.2017 - 05.2022
- Facilitated open communication with team members to resolve conflicts and address concerns, fostering a positive work environment that promoted collaboration and accountability.
- Achieved high levels of customer satisfaction through timely fulfillment of orders while maintaining strict quality control measures throughout the entire supply chain process.
- Utilized hand and power tools effectively during installation processes.
- Maintained records of installations, repairs, maintenance and tests performed on computer systems.
Installation Technician
AT&T
07.2015 - 01.2017
- Executed installation procedures for telecommunications equipment, ensuring compliance with company standards.
- Conducted thorough system tests to verify functionality and performance of installed equipment.
- Collaborated with team members to streamline installation processes, enhancing efficiency and accuracy.
- Performed routine maintenance on installed systems, addressing potential issues proactively.
Education
High School Diploma -
Raleigh Egypt High School
Memphis, TNSkills
- Technical Troubleshooting
- End-User Support
- Computer networking
- Fundamental knowledge of electrical systems, pneumatics, hydraulics, and mechanical drives
Certification
- Comptia A+
- Cisco CCNA
- Introduction to Mechatronics
Timeline
Site Trainer
Amazon
05.2024 - Current
Team Lead
McClane
04.2022 - 06.2024
Lead Warehouse Associate / Fountain Installer
Pepsico
01.2017 - 05.2022
Installation Technician
AT&T
07.2015 - 01.2017
High School Diploma -
Raleigh Egypt High School