LAMONICA BRADLEY
MARITZ
Fayetteville
10
years of professional experience
Manage high-volume customer service and administrative operations with focus on accuracy, follow-through, and timely support.,Track information across multiple systems, investigate issues, coordinate next steps, and drive resolution for customer and operational requests.,Apply strong organizational, problem-solving, and communication skills to balance priorities, monitor open work, meet service and productivity goals, and adapt quickly to new systems, processes, and workflows.
Work History
Customer Service Representative
11 Months- Manage a high volume of customer requests and workflow tasks while prioritizing competing needs and meeting established service, quality, and productivity standards.
- Review requests and available information to identify missing or inconsistent details and determine appropriate next steps.
- Monitor outstanding requests and follow-up requirements to support timely resolution and completion.
- Research information across multiple systems to resolve issues and provide accurate responses.
- Maintain accurate customer and account information across multiple systems and ensure timely updates.
- Communicate with customers and internal teams regarding requests, status updates, and required follow-up.
- Follow established procedures, security requirements, and confidentiality standards when handling customer information.
- Adapt quickly to new systems, workflows, task requirements, and process changes in a remote environment.
Personal Banker
2 Years 7 Months- Managed multiple customer requests and competing priorities while meeting daily service and operational requirements.
- Reviewed and verified customer and account information across multiple systems for accuracy and completeness.
- Researched discrepancies, gathered required information, and determined appropriate next steps for resolution.
- Coordinated with internal teams to address requests, resolve issues, and provide timely status updates.
- Maintained accurate documentation of customer requests, actions taken, and follow-up activities.
- Applied established procedures and exercised sound judgment when handling customer and account-related issues.
- Protected confidential customer and financial information while adhering to company policies and security requirements.
Quality Assurance Specialist
1 Year 4 Months- Monitored customer service interactions and workflow results for accuracy, completeness, and compliance with established standards.
- Identified errors, discrepancies, and process issues and documented findings for follow-up and corrective action.
- Maintained organized QA records and supporting documentation for reporting and ongoing review.
- Communicated findings and quality concerns to appropriate stakeholders to support timely resolution.
- Monitored productivity and quality results in a high-volume environment while meeting established performance standards.
Mobile Sales Associate
3 Years 4 Months- Advised customers on wireless plans, device features, and accessory compatibility to support informed purchasing decisions.
- Delivered product demonstrations that clarified setup, functionality, and activation steps for mobile devices.
- Processed sales transactions accurately using point-of-sale systems and wireless carrier systems.
- Maintained current knowledge of promotions, pricing, and carrier offerings to align recommendations with customer needs.
- Resolved customer questions and service concerns with professional, solution-focused support.
- Monitored sales floor displays and product organization to improve visibility and shopping experience.
Education
Associate of Science - Business Administration
Skills
Workflow: Workflow Management
Task Prioritization
Workload Management
Status Tracking
Scheduling Support
Operations: Data Entry
Data Accuracy
Multiple Systems
Customer Service
Issue Resolution
Research & Problem-Solving
Professional: Attention to Detail
Internal Communication
Written & Verbal Communication
Time Management
Multitasking
Policy & Procedure Adherence
Confidential Information Handling
Technology: Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Productivity & Quality Standards
Deadline oriented
Customer service
Installation troubleshooting
Accomplishments
- Developed detailed and well-received test plans, test cases and test scripts that became company standards.
Timeline
Customer Service Representative
MARITZ
11.2025 - CurrentRead More
Personal Banker
U.S. BANK
04.2023 - 11.2025Read More
Quality Assurance Specialist
TELVISTA
07.2021 - 11.2022Read More
Mobile Sales Associate
MarketSource
11.2016 - 03.2020Read More
STRAYER UNIVERSITY
Associate of Science from Business Administration
Read More