LAMONICA BRADLEY
Fayetteville
Summary
Manage high-volume customer service and administrative operations with focus on accuracy, follow-through, and timely support.,Track information across multiple systems, investigate issues, coordinate next steps, and drive resolution for customer and operational requests.,Apply strong organizational, problem-solving, and communication skills to balance priorities, monitor open work, meet service and productivity goals, and adapt quickly to new systems, processes, and workflows.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
MARITZ
11.2025 - Current
- Manage a high volume of customer requests and workflow tasks while prioritizing competing needs and meeting established service, quality, and productivity standards.
- Review requests and available information to identify missing or inconsistent details and determine appropriate next steps.
- Monitor outstanding requests and follow-up requirements to support timely resolution and completion.
- Research information across multiple systems to resolve issues and provide accurate responses.
- Maintain accurate customer and account information across multiple systems and ensure timely updates.
- Communicate with customers and internal teams regarding requests, status updates, and required follow-up.
- Follow established procedures, security requirements, and confidentiality standards when handling customer information.
- Adapt quickly to new systems, workflows, task requirements, and process changes in a remote environment.
Personal Banker
U.S. BANK
04.2023 - 11.2025
- Managed multiple customer requests and competing priorities while meeting daily service and operational requirements.
- Reviewed and verified customer and account information across multiple systems for accuracy and completeness.
- Researched discrepancies, gathered required information, and determined appropriate next steps for resolution.
- Coordinated with internal teams to address requests, resolve issues, and provide timely status updates.
- Maintained accurate documentation of customer requests, actions taken, and follow-up activities.
- Applied established procedures and exercised sound judgment when handling customer and account-related issues.
- Protected confidential customer and financial information while adhering to company policies and security requirements.
Quality Assurance Specialist
TELVISTA
07.2021 - 11.2022
- Monitored customer service interactions and workflow results for accuracy, completeness, and compliance with established standards.
- Identified errors, discrepancies, and process issues and documented findings for follow-up and corrective action.
- Maintained organized QA records and supporting documentation for reporting and ongoing review.
- Communicated findings and quality concerns to appropriate stakeholders to support timely resolution.
- Monitored productivity and quality results in a high-volume environment while meeting established performance standards.
Mobile Sales Associate
MarketSource
11.2016 - 03.2020
- Advised customers on wireless plans, device features, and accessory compatibility to support informed purchasing decisions.
- Delivered product demonstrations that clarified setup, functionality, and activation steps for mobile devices.
- Processed sales transactions accurately using point-of-sale systems and wireless carrier systems.
- Maintained current knowledge of promotions, pricing, and carrier offerings to align recommendations with customer needs.
- Resolved customer questions and service concerns with professional, solution-focused support.
- Monitored sales floor displays and product organization to improve visibility and shopping experience.
Education
Associate of Science - Business Administration
STRAYER UNIVERSITY
Fayetteville, NC08.2022
Skills
Workflow: Workflow Management
Task Prioritization
Workload Management
Status Tracking
Scheduling Support
Operations: Data Entry
Data Accuracy
Multiple Systems
Customer Service
Issue Resolution
Research & Problem-Solving
Professional: Attention to Detail
Internal Communication
Written & Verbal Communication
Time Management
Multitasking
Policy & Procedure Adherence
Confidential Information Handling
Technology: Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Productivity & Quality Standards
Deadline oriented
Customer service
Installation troubleshooting
Accomplishments
- Developed detailed and well-received test plans, test cases and test scripts that became company standards.
Timeline
Customer Service Representative
MARITZ
11.2025 - Current
Personal Banker
U.S. BANK
04.2023 - 11.2025
Quality Assurance Specialist
TELVISTA
07.2021 - 11.2022
Mobile Sales Associate
MarketSource
11.2016 - 03.2020
Associate of Science - Business Administration
STRAYER UNIVERSITY