Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LAMETRIS DALE

Fayetteville

Summary

Office manager with extensive experience in inventory management and customer service at Dale's Paint and Body Shop. Implemented efficient filing systems and trained staff, resulting in increased operational productivity. Proficient in claims processing and building strong client relationships, leading to high satisfaction and improved workflows.

Overview

11
11
years of professional experience
1
1
Certification

Work History

OFFICE MANAGER

DALE'S PAINT AND BODY SHOP
Fayetteville
07.2014 - Current
  • Managed daily office operations and ensured smooth workflow.
  • Coordinated schedules for staff and communicated changes effectively.
  • Oversaw inventory management and maintained supply levels for the shop.
  • Implemented filing systems to organize documents and improve accessibility.
  • Assisted customers with inquiries and provided excellent service support.
  • Trained new employees on office procedures and company policies.
  • Maintained equipment maintenance logs to ensure operational efficiency.
  • Facilitated communication between departments to enhance collaboration efforts.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Supervised staff members, organized schedules and delegated tasks.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office budget to handle inventory, postage and vendor services.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Assessed vehicle damage and prepared detailed repair estimates.
  • Collaborated with insurance adjusters to finalize claims processing.
  • Communicated repair timelines and updates to customers effectively.
  • Utilized estimating software to create accurate assessments and reports.
  • Managed customer inquiries and provided exceptional service throughout the process.
  • Reviewed repair orders for accuracy and completeness prior to work commencement.
  • Compiled comprehensive reports detailing required repairs and estimated costs.
  • Provided customers with a full explanation of the cost breakdown for their estimates.
  • Managed multiple projects simultaneously while maintaining high quality standards throughout the estimating process.

Auto Adjuster

Progressive
Raleigh
06.2024 - 07.2025
  • Evaluated auto claims to determine coverage and liability.
  • Investigated accident sites to gather evidence and witness statements.
  • Collaborated with repair shops to assess vehicle damage estimates.
  • Managed documentation for claims processing and customer communication.
  • Coordinated with insurance agents to resolve claim disputes efficiently.
  • Conducted interviews with clients to clarify details of claims submitted.
  • Reviewed policy documents to ensure compliance with regulations and guidelines.
  • Provided training sessions for junior adjusters on best practices in claims handling.
  • Managed multiple projects simultaneously while meeting strict deadlines.
  • Resolved disputes between claimants, insurers and third-party vendors.
  • Developed strategies for handling high-risk claims while adhering to applicable laws.
  • Performed site visits as needed in order to inspect property damages or verify facts.
  • Reviewed appraisals for accuracy and completeness before submitting them for approval.
  • Negotiated settlements with claimants in an effort to reduce overall costs for the company.
  • Met regularly with adjusters from other companies in order to exchange information about cases.
  • Provided customer service by responding to inquiries from policyholders regarding their claims status.
  • Worked closely with other departments such as underwriting, marketing and sales teams.
  • Analyzed accident reports, medical records and other documents to determine the extent of coverage.
  • Attended hearings or mediations as needed in order to represent the company's interests.
  • Identified fraudulent claims through investigations of suspicious behavior or discrepancies.
  • Assessed salvage values of damaged vehicles prior to offering a settlement amount.
  • Prepared reports summarizing claim activities including expenses, payments, reserves and recoveries.
  • Maintained detailed records of all claim activity and provided updates to management.
  • Monitored payment schedules to ensure timely disbursement of funds.

PUBLIC WORKS COMMISSION

Customer Service Represenative
Fayetteville
10.2022 - 06.2023
  • Provided prompt assistance to customers via phone, email, and chat.
  • Resolved customer inquiries efficiently using company software systems.
  • Collaborated with team members to enhance customer support strategies.
  • Maintained accurate records of customer interactions and transactions.
  • Processed returns and exchanges according to company policy.
  • Educated customers on product features and services effectively.
  • Handled escalated issues with professionalism and empathy.
  • Participated in training sessions to improve service quality and skills.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Processed customer transactions efficiently at front counter and service desk.
  • Assisted customers with inquiries and resolved issues promptly.
  • Maintained cleanliness and organization of work area and shelves.
  • Operated cash register and handled cash accurately during shifts.
  • Collaborated with team members to improve store operations daily.
  • Monitored product displays and ensured promotional materials were current.

Education

High School Diploma -

HOKE COUNTY HIGH SCHOOL
Raeford, NC
06-1997

Skills

  • Office and inventory management
  • Budget oversight
  • Document organization
  • Customer service and support
  • Claims processing

Certification

AUTO ADJUSTER LICENSE FOR NORTH CAROLINA

Timeline

Auto Adjuster

Progressive
06.2024 - 07.2025

PUBLIC WORKS COMMISSION

Customer Service Represenative
10.2022 - 06.2023

OFFICE MANAGER

DALE'S PAINT AND BODY SHOP
07.2014 - Current

High School Diploma -

HOKE COUNTY HIGH SCHOOL

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LAMETRIS DALE