LaMarr Weekes
Fayetteville
Summary
Experienced Cleaning Supervisor with background in overseeing both commercial and residential cleaning operations. Possess strong leadership skills, ability to manage team members effectively, and commitment to maintaining high standards of cleanliness. Known for implementing efficient cleaning protocols, ensuring customer satisfaction, and improving overall operational productivity. Demonstrated success in fostering a positive work environment and coaching staff on best practices in cleaning procedures.
Efficient Cleaning Supervisor known for high productivity and completing tasks swiftly. Specialize in staff training, inventory management, and quality control measures to maintain impeccable cleanliness standards. Excel in communication, leadership, and problem-solving skills, ensuring smooth operation of cleaning teams.
High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Overview
25
25
years of professional experience
2005
2005
years of post-secondary education
Work History
Cleaning Supervisor
Residential cleaning by Mary LLC
Fayetteville
10.2016 - Current
- Maintained cleanliness and organization in residential areas.
- Utilized cleaning supplies and equipment effectively for various surfaces.
- Followed safety protocols to ensure a safe working environment.
- Assisted clients with special cleaning requests and preferences.
- Collaborated with team members to complete large cleaning tasks efficiently.
- Managed inventory of cleaning supplies and reported shortages timely.
- Trained new staff on effective cleaning techniques and company standards.
- Updated client records with service details after each appointment.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
- Emptied trash cans and disposed of waste materials properly.
- Efficiently managed time between multiple tasks throughout the day.
- Stocked supplies such as soap, toilet paper and paper towels.
- Maintained cleaning equipment in good working condition.
- Followed all health codes and regulations regarding the use of chemicals.
- Responded promptly to requests from customers or staff members.
- Dusted furniture and fixtures in assigned areas.
- Organized storage closets in order to keep items easily accessible.
- Inspected facilities for potential hazards or maintenance needs.
- Ensured safety standards were met while using chemical cleaners or operating machinery.
- Assisted with special projects such as deep-cleaning carpets and windows.
- Provided assistance with laundry services for guests on a weekly basis.
- Performed general repairs to walls, doors and other surfaces when necessary.
- Completed paperwork related to inventory control accurately.
- Kept business entrances clean, tidy and professional in appearance.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Used steam equipment to periodically clean upholstery and carpeting.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Supervised daily cleaning operations for residential properties ensuring high standards.
- Trained and mentored new cleaning staff on effective techniques and safety protocols.
- Managed inventory of cleaning supplies and equipment for optimal usage.
- Conducted quality inspections to maintain service excellence in all cleaning jobs.
- Developed schedules for staff to ensure timely completion of cleaning tasks.
- Communicated with clients to address concerns and provide service updates promptly.
- Implemented efficient cleaning processes to improve team productivity and workflow.
- Coordinated special cleaning projects, including deep cleans and move-in/move-out services.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Provided guidance and support to team members when needed or requested.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
- Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
- Ensured that all required health, safety, sanitation regulations are followed by staff members.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
- Maintained records of completed tasks including work orders and time sheets.
- Updated policies and procedures related to cleaning services in order to remain compliant with industry regulations.
- Collaborated with management teams on various projects relating to facilities upkeep and hygiene.
- Created weekly schedules for staff members to ensure proper coverage in all areas.
- Investigated unusual odors or stains in order to determine the best course of action for removal or remediation.
- Ensured compliance with state and federal laws pertaining to hazardous waste disposal methods and practices.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Performed basic repairs such as replacing light bulbs or minor plumbing issues as needed.
- Provided assistance during emergency situations such as floods or fires when necessary.
- Analyzed data from surveys and feedback forms to identify ways to improve service quality and efficiency.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Verified each completed room against standard plans to maintain consistency.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Delegated work to staff, setting priorities and goals.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Swept and damp-mopped private stairways and hallways.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed team of employees, daily progress reports and overall project planning.
- Explained goals and expectations required of trainees.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
Manager and Stocking
Greasy Car Care
Fayetteville
10.2000 - 10.2016
- Directed daily operations for automotive maintenance and repair services.
- Managed team schedules to ensure adequate coverage and efficient workflow.
- Oversaw customer service interactions to enhance client satisfaction and loyalty.
- Developed training programs for staff on best practices in car care services.
- Implemented safety protocols to maintain a secure work environment for employees.
- Coordinated inventory management processes to ensure proper stock levels of supplies.
- Conducted regular performance evaluations to provide feedback and support staff development.
- Streamlined operational procedures to improve efficiency in service delivery processes.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Managed risk by developing and implementing effective risk management strategies.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Analyzed market trends and competitor activity to inform business strategy.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Streamlined communication channels, improving information flow and decision-making speed.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Developed and implemented strategic plans to achieve company objectives.
- Ensured compliance with industry regulations and company policies.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
EE Smith
Fayetteville, NcSkills
- Cleaning procedures
- Chemical safety
- Equipment maintenance
- Inventory management
- Quality control
- Team leadership
- Time management
- Training and development
- Problem solving
- Conflict resolution
- Effective communication
- Performance evaluation
- Waste management
- Health and safety
- Budgeting and cost control
- Recruitment and hiring
Timeline
Cleaning Supervisor
Residential cleaning by Mary LLC
10.2016 - Current
Manager and Stocking
Greasy Car Care
10.2000 - 10.2016
EE Smith