Lamar Murriell
Raleigh
Summary
Results-focused, quality-driven professional with experience in technical support, sales, and customer service, demonstrating consistent achievement of objectives, and strong multi-tasking skills, with a track record of success
Overview
15
15
years of professional experience
Work History
Material Handler
Kellogg/Austin Quality Foods
02.2016 - Current
- Transport items items to appropriate locations using forklifts, reachlifts, & walkie riders.
- Load departments with materials to ensure that departments are able to function efficiently.
- Guarantee that departments meet the shift's quotas.
- Operate Various machines inside different departments.
- Perform light troubleshooting & maintenance on machines.
- Proficiently work in various departments meeting & exceeding the shift's goals.
- Demonstrate and applied product knowledge of all company items.
- Monitor production schedule to ensure proper inventory levels.
- Ensure that all health and safety guidelines were followed.
- Oversee the production process and managed the production schedule.
- Maintain clean and neat work areas
Pharmacy Help Desk
Xerox
01.2012 - 01.2014
- Communicated with Doctors, Registered Nurses, Pharmacists, Pharmacy technicians, and members over the phone concerning and processing and adjudicating medical prescriptions for plan members.
- Provide medical overrides to allow customer to refill prescriptions.
- Answer any medical inquiries.
- Reviewed and verified customer information and insurance provider information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.
Technical Support Representative
Xerox
01.2011 - 01.2012
- Maintained high departmental standards for quality and productivity metrics.
- Demonstrated professionalism and courtesy with customers at all times.
- Installed software, modified and repaired hardware and resolved technical issues.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Reviewed technical documentation and procedures.
- Answered over 60 incoming calls per day from customers.
- Provided on-call support for critical issues.
- Increased sales by educating prospects on the benefits of products.
- Worked closely with team members to meet or exceed all customer service requirements.
- Retained existing clients and developed new business by extending high quality and efficient service.
Technical Support Representative
Affiliated Computer Services
01.2010 - 01.2011
- Resolved problems with malfunctioning products.
- Met and exceeded company sales and productivity goals monthly.
- Identified potential sales and cross-selling opportunities.
- Followed up with clients to ensure optimal customer satisfaction.
- Maintained high departmental standards for quality and productivity metrics.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Installed software, modified and repaired hardware and resolved technical issues.
- Maintained and updated customer service database.
- Enthusiastically participated in job related training.
Education
Bachelor of Science - Recreation Administration, Concentration In Sport Management
North Carolina Central University
Durham, North CarolinaSkills
- client relations,
- customer satisfaction
- technical support
- Sales and marketing
- Sales expertise
- Customer oversight
- Client development
- Self-motivated
- Interpersonal skills
- Account development
- Strategic Planning
- Customer rapport
- Cold calling skills
- Converting leads
- [Software] expertise
- Client service
Timeline
Material Handler
Kellogg/Austin Quality Foods
02.2016 - Current
Pharmacy Help Desk
Xerox
01.2012 - 01.2014
Technical Support Representative
Xerox
01.2011 - 01.2012
Technical Support Representative
Affiliated Computer Services
01.2010 - 01.2011
Bachelor of Science - Recreation Administration, Concentration In Sport Management
North Carolina Central University
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