Lakota Jordan
Statesville
Summary
Dynamic and results-driven professional with extensive experience at The Home Depot, excelling in customer service and teamwork. Proven ability to enhance operational efficiency and customer satisfaction through effective problem-solving and attention to detail. Skilled in workplace safety and inventory management, fostering positive relationships with customers and team members alike.
Overview
7
7
years of professional experience
Work History
Hardware Associate
The Home Depot Store
11.2024 - Current
- Assisted customers in locating hardware products, ensuring a positive shopping experience.
- Maintained organized inventory displays, enhancing product visibility and accessibility.
- Operated tools and equipment safely, adhering to company safety protocols.
- Collaborated with team members to restock shelves efficiently during peak hours.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize store operations and improve overall efficiency.
- Enhanced customer satisfaction by providing timely and accurate hardware solutions.
- Developed strong relationships with both internal teams and external vendors, facilitating smoother collaboration on projects.
Pro Cashier
The Home Depot
11.2023 - 11.2024
Freight Team Lead
The Home Depot
07.2021 - 11.2023
- Led team in executing daily operational tasks to ensure efficient workflow and customer satisfaction.
- Trained new associates on product knowledge, safety protocols, and store procedures to enhance team performance.
- Monitored inventory levels and coordinated restocking efforts to maintain optimal product availability.
- Implemented process improvements that streamlined operations and reduced time spent on routine tasks.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee skills and motivation.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Freight Associate
The Home Depot
01.2021 - 11.2023
- Loaded and unloaded freight efficiently to ensure timely delivery and inventory accuracy.
- Organized merchandise in stockroom based on product categories for improved accessibility.
- Operated forklifts and pallet jacks safely to transport heavy items within warehouse environment.
- Assisted in maintaining safety standards by following protocols and reporting hazards promptly.
- Implemented best practices for handling hazardous materials in compliance with safety regulations.
- Assisted in loading and unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents.
- Maximized space within storage areas by ensuring appropriate stacking of merchandise.
Receiving Associate
Lowes Distribution Center
08.2020 - 11.2020
Sales Associate
Dollar General
05.2020 - 09.2020
- Assisted customers with product selection and inquiries, fostering positive shopping experiences.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained store organization by restocking shelves and arranging merchandise displays.
- Implemented safety protocols to promote a secure shopping environment for customers and staff.
- Executed inventory management tasks, including counting stock and reporting discrepancies promptly.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cook
The Little Best Pizza Inn
06.2018 - 12.2018
- Prepared menu items according to recipes, ensuring quality and consistency.
- Maintained cleanliness and organization of workstations to comply with safety standards.
- Assisted in inventory management by tracking ingredient usage and restocking supplies.
- Collaborated with team members to streamline food preparation processes, reducing wait times.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Education
High School Diploma -
West Iredell High School
Statesville, NC07.2019
Skills
- Workplace safety
- Environmental awareness
- Upselling
- Networking
- Project Support
- Product promotion
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Positive customer engagement
Timeline
Hardware Associate
The Home Depot Store
11.2024 - Current
Pro Cashier
The Home Depot
11.2023 - 11.2024
Freight Team Lead
The Home Depot
07.2021 - 11.2023
Freight Associate
The Home Depot
01.2021 - 11.2023
Receiving Associate
Lowes Distribution Center
08.2020 - 11.2020
Sales Associate
Dollar General
05.2020 - 09.2020
Cook
The Little Best Pizza Inn
06.2018 - 12.2018
High School Diploma -
West Iredell High School