Summary
Overview
Work History
Education
Skills
Timeline
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Lakota Jordan

Statesville

Summary

Dynamic and results-driven professional with extensive experience at The Home Depot, excelling in customer service and teamwork. Proven ability to enhance operational efficiency and customer satisfaction through effective problem-solving and attention to detail. Skilled in workplace safety and inventory management, fostering positive relationships with customers and team members alike.

Overview

7
7
years of professional experience

Work History

Hardware Associate

The Home Depot Store
11.2024 - Current
  • Assisted customers in locating hardware products, ensuring a positive shopping experience.
  • Maintained organized inventory displays, enhancing product visibility and accessibility.
  • Operated tools and equipment safely, adhering to company safety protocols.
  • Collaborated with team members to restock shelves efficiently during peak hours.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to optimize store operations and improve overall efficiency.
  • Enhanced customer satisfaction by providing timely and accurate hardware solutions.
  • Developed strong relationships with both internal teams and external vendors, facilitating smoother collaboration on projects.

Pro Cashier

The Home Depot
11.2023 - 11.2024

Freight Team Lead

The Home Depot
07.2021 - 11.2023
  • Led team in executing daily operational tasks to ensure efficient workflow and customer satisfaction.
  • Trained new associates on product knowledge, safety protocols, and store procedures to enhance team performance.
  • Monitored inventory levels and coordinated restocking efforts to maintain optimal product availability.
  • Implemented process improvements that streamlined operations and reduced time spent on routine tasks.
  • Conducted regular performance evaluations, providing constructive feedback to enhance employee skills and motivation.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Freight Associate

The Home Depot
01.2021 - 11.2023
  • Loaded and unloaded freight efficiently to ensure timely delivery and inventory accuracy.
  • Organized merchandise in stockroom based on product categories for improved accessibility.
  • Operated forklifts and pallet jacks safely to transport heavy items within warehouse environment.
  • Assisted in maintaining safety standards by following protocols and reporting hazards promptly.
  • Implemented best practices for handling hazardous materials in compliance with safety regulations.
  • Assisted in loading and unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents.
  • Maximized space within storage areas by ensuring appropriate stacking of merchandise.

Receiving Associate

Lowes Distribution Center
08.2020 - 11.2020

Sales Associate

Dollar General
05.2020 - 09.2020
  • Assisted customers with product selection and inquiries, fostering positive shopping experiences.
  • Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
  • Maintained store organization by restocking shelves and arranging merchandise displays.
  • Implemented safety protocols to promote a secure shopping environment for customers and staff.
  • Executed inventory management tasks, including counting stock and reporting discrepancies promptly.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cook

The Little Best Pizza Inn
06.2018 - 12.2018
  • Prepared menu items according to recipes, ensuring quality and consistency.
  • Maintained cleanliness and organization of workstations to comply with safety standards.
  • Assisted in inventory management by tracking ingredient usage and restocking supplies.
  • Collaborated with team members to streamline food preparation processes, reducing wait times.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Education

High School Diploma -

West Iredell High School
Statesville, NC
07.2019

Skills

  • Workplace safety
  • Environmental awareness
  • Upselling
  • Networking
  • Project Support
  • Product promotion
  • Teamwork
  • Teamwork and collaboration
  • Friendly and helpful
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Customer assistance
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Adaptable and flexible
  • Reliability
  • Excellent communication
  • Creative thinking
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Positive customer engagement

Timeline

Hardware Associate

The Home Depot Store
11.2024 - Current

Pro Cashier

The Home Depot
11.2023 - 11.2024

Freight Team Lead

The Home Depot
07.2021 - 11.2023

Freight Associate

The Home Depot
01.2021 - 11.2023

Receiving Associate

Lowes Distribution Center
08.2020 - 11.2020

Sales Associate

Dollar General
05.2020 - 09.2020

Cook

The Little Best Pizza Inn
06.2018 - 12.2018

High School Diploma -

West Iredell High School
Lakota Jordan