LAKEYSHA JACOBS MYRICK
Elm City
Summary
Experienced in managing end-to-end accounts receivable processes, including billing, collections, and dispute resolution. Utilizes strong analytical skills and attention to detail to maintain accurate financial records and improve cash flow. Proven track record of effectively collaborating with cross-functional teams to achieve business objectives.
Overview
19
19
years of professional experience
Work History
Account Receivable Assistant Manager
Amenity Collective
09.2023 - 06.2025
- Managed accounts receivable processes, ensuring timely invoicing and collections.
- Streamlined reconciliation procedures, improving accuracy in financial reporting.
- Led training sessions for junior staff on best practices in account management.
- Analyzed aging reports to identify trends and implement corrective actions.
- Developed key performance metrics to measure collection efforts, providing valuable insights for decision-making purposes.
- Assisted in preparing monthly financial forecasts based on receivables data analysis.
- Liaised with other departments regarding account discrepancies, working collaboratively to resolve identified issues promptly.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Supported financial director with special projects and additional job duties.
- Utilized financial software (Salesforce) to prepare consolidated financial statements.
- Collaborated with sales team to address customer disputes, resulting in strengthened client relationships.
- Streamlined billing processes for improved efficiency and reduced errors in invoicing.
- Checked payroll for accuracy and compliance.
Account Receivables Coordinator
Bobbell Nissan/Kia
10.2021 - 09.2023
- Answer phone calls regarding statements
- Posted customer/vendor payments by recording cash, checks, and credit card transactions rec'd in CDK system.
- Increased efficiency by automating routine tasks, such as generating reports and sending reminders for overdue payments.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
- Reconciled daily AR ledger, month end and verified proper posting.
- Reconciled customer accounts, identifying discrepancies and resolving issues efficiently.
- Managed billing processes to ensure timely invoicing and collection of accounts receivable.
- Prepared bills receivable, invoices, and bank deposits.
Sales Consultant
Bobbell Nissan/Kia
07.2021 - 09.2021
- Developed effective sales strategies to enhance customer engagement and foster long-term relationships.
- Analyzed customer needs to provide tailored vehicle recommendations, increasing satisfaction and loyalty.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Sold new and used vehicles
Sales Consultant
Exclusive Motorcars
03.2021 - 07.2021
- Sold used luxury cars
- Maintained positive, customer-first attitude to exceed satisfaction targets
- Followed up with existing customers to provide additional support and address concerns.
- Coordinated promotional events to attract potential buyers, enhancing brand visibility and driving traffic to dealership.
- Trained new sales staff on product knowledge and customer service best practices, improving team performance.
Settlement Clerk
SABMB LLC
09.2020 - 03.2021
- Printed and had contracts signed by customers
- Responded to customer concerns and questions on daily basis through phone calls & walk-ins
- Handled warranty cancellation paperwork to send to corporate
- Made bank deposits
- Filed deal paperwork
- Managed high volumes of daily transactions (cash & credit cards), ensuring accurate and timely completion of all required steps in the settlement process.
Lead Transportation Specialist
ZBest Limousine Service Inc.
01.2020 - 03.2020
- Greeted & Directed guests to events within the hotel
- Coordinated transportation logistics to ensure timely and efficient service delivery.
- Answered phone calls
- Assisted Celebrity services w/ booking car reservations and appointing drivers
- Managed several locations as well as Best drivers w/ Independent drivers
- Managed weekend staff
- Managed scheduling and routing for optimal fleet utilization and customer satisfaction.
- In charge of collecting trip documents from drivers & scan to corporate for accounting
Uber Driver Partner
Self Employed
02.2016 - 12.2019
- Picked up riders at designated locations and greeted upon vehicle entry.
- Navigated routes efficiently to maximize passenger satisfaction and minimize wait times.
- Ensured vehicle maintenance and cleanliness to uphold safety standards and enhance rider experience.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Billing Specialist/Collector
Vienna Family Medicine
04.2015 - 02.2016
- Self-pay collector
- Processed patient billing inquiries and resolved discrepancies efficiently.
- Answer phone calls about balances from insurance and patients
- Utilized electronic health record (EHR) systems to ensure accurate charge entry, claim submission and denials
- Collaborated with insurance providers to verify coverage and obtain pre-authorizations when necessary.
- Balanced money collected from the day before from the front desk
- Made spreadsheets and reported office numbers to executive office daily
- Worked lab bills
- Post adjustments and payments
- Post charges and sent claims electronically based off the doctor's notes
- Prepared deposits and took money to the bank
- I was in charge of the petty cash money and making sure the front desk had change at all times
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
Billing Specialist/Contractor
Portera Rehabilitation
10.2014 - 05.2015
- Posted insurance payments
- Aggressively worked A/R reports for insurance and patients
- Verified insurance
- Obtained referrals
- Ensured compliance with healthcare regulations and maintained accurate patient records.
Billing Specialist/Collector
Annapolis Billing Services
11.2014 - 03.2015
- Posted Insurance and patient payments
- Aggressively worked A/R reports for insurance and patients
- Answered patient phone calls and questions about their bill
- Pull electronic remits from Optum Health
- Sent electronic and paper claims as well as statements
- Worked on workman's comp claims
- Set up organizational systems for new clients
- Account Receivables
- ERA experience
- Trained new staff on billing procedures, software usage, and compliance standards effectively and delegated workload
Patient Account Representative
Fairfax Radiological Consultants
01.2013 - 09.2014
- Handled patient calls with insurance questions
- Aggressively worked A/R reports for hospital and office accounts
- Opened and worked mail correspondence from insurance companies
- Posted adjustments from EOB and sent claims electronically and by paper
- Investigated repetitious issues and found the solution for better efficiency
- EMR experience
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
Billing Specialist
Quadrant/ Arrhythmia Associates, LLP
11.2012 - 01.2013
- Posted insurance and patient money
- Managed financial agreements and patient collections
- Verified patients insurance, obtain referrals and pre-authorizations
- Printed schedule and fee slips for the workday
- Diligently worked with Insurance Reps for resolution of older accounts
Billing Coordinator
Black& Kletz Allergy
09.2006 - 06.2012
- Maintained accurate coding, posting of charges & payments of $30K+
- Wrote and created memos for office policies, patient letters and forms for internal usage
- Hired new employees and conducted monthly meetings
- Performed daily, monthly, and annual reconciliation and close
- Diplomatically resolved complex and escalated customer service complaints/calls
- Assisted front desk with answering phones, filling, scheduling patients & scanning new patient information into system when needed
- Delegated assignments to employees to meet company's expectations
- Trained new hires & cross trained established employees
- Prepared electronic claims and patient statements in addition to paper
- Set up electronic remit with different vendors
- Set up payment plans for patients
Education
Diploma -
Potomac High School
Oxon Hill06.1998
Skills
- Customer engagement
- Team management
- Adaptable learner
- Detail-oriented organization
- Proficient in written communication
- Accounts receivable management
- Skilled at prioritizing tasks simultaneously
- Proven sales ability
- Collections expertise
- Proactive initiator
- Microsoft Excel
- Month end close
- Payment negotiations
Timeline
Account Receivable Assistant Manager
Amenity Collective
09.2023 - 06.2025
Account Receivables Coordinator
Bobbell Nissan/Kia
10.2021 - 09.2023
Sales Consultant
Bobbell Nissan/Kia
07.2021 - 09.2021
Sales Consultant
Exclusive Motorcars
03.2021 - 07.2021
Settlement Clerk
SABMB LLC
09.2020 - 03.2021
Lead Transportation Specialist
ZBest Limousine Service Inc.
01.2020 - 03.2020
Uber Driver Partner
Self Employed
02.2016 - 12.2019
Billing Specialist/Collector
Vienna Family Medicine
04.2015 - 02.2016
Billing Specialist/Collector
Annapolis Billing Services
11.2014 - 03.2015
Billing Specialist/Contractor
Portera Rehabilitation
10.2014 - 05.2015
Patient Account Representative
Fairfax Radiological Consultants
01.2013 - 09.2014
Billing Specialist
Quadrant/ Arrhythmia Associates, LLP
11.2012 - 01.2013
Billing Coordinator
Black& Kletz Allergy
09.2006 - 06.2012
Diploma -
Potomac High School
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