Lakeshia Jackson
SANFORD
Summary
Dynamic salon owner/operator and customer service expert with a proven track record at Teleperformance USA. Excelled in staff management and salon marketing, enhancing customer retention and satisfaction. Skilled in upselling services and employee training, demonstrating strong leadership and communication abilities. Achieved significant improvements in operational efficiency and client loyalty through innovative strategies and exceptional service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Salon Owner/Operator
K's All Inclusive Hair Designs
02.2014 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Customer Service Representative
Teleperformance USA
03.2015 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
No Degree - Cosmetology
Fayetteville Beauty College
Fayetteville08-2002
Skills
- Upselling services
- Employee training
- Staff management
- Salon marketing
Certification
Certification in Grant writing
Certification in filing
Timeline
Customer Service Representative
Teleperformance USA
03.2015 - 07.2017
Salon Owner/Operator
K's All Inclusive Hair Designs
02.2014 - Current
Certification in Grant writing
Certification in filing
No Degree - Cosmetology
Fayetteville Beauty College
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