Lakenya Nicholson
Charlotte
Summary
Detail-oriented Business Administration graduate with a Marketing concentration, experienced in hospitality and customer service. Recognized for enhancing guest satisfaction through effective problem-solving and efficient service delivery in fast-paced environments. Committed to applying strong communication and operational skills as a Guest Service Agent.
Overview
3
3
years of professional experience
Work History
Online Order Filling & Customer Service Associate
Walmart
Charlotte
03.2026 - 05.2026
- Assisted customers with online pickup orders, ensuring friendly and efficient service that enhanced customer satisfaction.
- Accurately fulfilled and prepared customer orders within strict timeframes in a fast-paced retail environment.
- Resolved customer concerns and answered questions regarding online orders, products, and store services.
- Collaborated with team members to streamline store operations and foster positive guest experiences.
- Exhibited attention to detail and effective multitasking during high-volume shifts, contributing to overall service quality.
Crew Member
Arby's
Winston-Salem
10.2024 - 01.2026
- Delivered exceptional customer service by greeting guests, taking orders accurately, and ensuring a welcoming dining experience.
- Coordinated with team members to ensure smooth daily operations and consistently high guest satisfaction.
- Resolved customer concerns professionally in a fast-paced hospitality environment.
- Processed cash and card transactions accurately, ensuring register balance and customer satisfaction.
- Assisted in onboarding and training new employees, fostering positive communication and effective teamwork.
Fulfillment Associate
Amazon Delivery Station
Charlotte
06.2025 - 08.2025
- Processed packages accurately using handheld scanners and company software systems.
- Organized high-volume environment to consistently meet operational deadlines.
- Collaborated with team members and drivers to ensure smooth daily operations and enhance customer satisfaction.
- Applied strong attention to detail and multitasking skills to effectively resolve issues.
Fulfillment Center Associate
Amazon Warehouse
Charlotte
05.2023 - 08.2024
- Utilized logistics software and scanning technology to ensure accuracy and efficiency.
- Managed inventory processing and package tracking to ensure organization in fast-paced fulfillment environment.
- Assisted multiple departments to uphold productivity and quality standards.
- Demonstrated reliability and teamwork while adapting to high-pressure work settings.
Education
Bachelor of Science - Business Administration, Concentration in Marketing
Winston-Salem State University
Winston-Salem05-2026
High School Diploma -
North Mecklenburg High School
Huntersville, NC06-2022
Skills
- Guest Services & Hospitality
- Reservation Management
- Customer relationship management
- Customer Engagement
- Service Quality Assessment
- Telephone Communication
- Professional Phone Etiquette
- Fast-paced multitasking
- Time management
- Conflict Resolution
- Team collaboration
- Office software proficiency
- Leadership skills
- Guest services
Leadership And Community Involvement
- Carolina Youth Coalition, Mentee, 2018 - Present
- Big Brothers Big Sisters Program, Graduated Little, 2012 - 2022
- Boyz 2 Men Summer Camp, Camp Counselor, 2021
Timeline
Online Order Filling & Customer Service Associate
Walmart
03.2026 - 05.2026
Fulfillment Associate
Amazon Delivery Station
06.2025 - 08.2025
Crew Member
Arby's
10.2024 - 01.2026
Fulfillment Center Associate
Amazon Warehouse
05.2023 - 08.2024
Bachelor of Science - Business Administration, Concentration in Marketing
Winston-Salem State University
High School Diploma -
North Mecklenburg High School