Summary
Overview
Work History
Education
Skills
Qualifications Summary
Timeline
Generic

La'Kendra Boney

Raleigh,NC

Summary

Analytical and detail-oriented professional with experience coordinating, planning, and supporting daily operational and administrative functions to excel in an office/Administrative Assistant role. Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations. Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres. Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline driven environments. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and managing, arranging, and coordinating executive calendars, contacts, appointments, and luncheons/events.

Overview

6
6
years of professional experience

Work History

Part Time Store Manager/Supervisor

Claires
08.2023 - 02.2024
  • Assist customers with help within store.
  • Stock items, unpack/ pack shipping, order supplies.
  • Open/Close store.
  • Complete money deposits for closing and opening register.
  • Complete schedule for employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed point of sale opening and closing procedures.

Express Claims Customer Service Specialist

Allstate
09.2022 - 02.2023
  • Explain the claim process to customers.
  • Provide information to customers on claim status and answer inquiries on existing claims.
  • Contact or receive contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards.
  • Generate and send appropriate forms to insured/claimant for completion.
  • Approve and process claims payments.
  • Schedule auto and/or property inspections.
  • Assist with rental car as needed.
  • Receive, screen and route incoming telephone calls and other electronic correspondence.
  • Complete all necessary forms and document all actions taken into the claim at every touchpoint.
  • Use online resources and claims knowledge to assist customer with claims related concern of varying complexity.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.

Customer Service Advisor

Blackboard Student Services
06.2022 - 09.2022
  • Temporary (Seasonal) Customer Service Advisor- Answered incoming calls for multiple College Institutions providing exceptional service to students for college preparation.
  • Service current and incoming students with providing help on navigating through college and stay on track for graduating.

Insurance Advocate

Go Health
08.2021 - 02.2022
  • Answer inbound calls from customers providing service in verifying information to assist them with their current benefits.
  • Outbound calls to customers selling them additional benefits.
  • Transferring calls between companies further assisting them to help customers with benefits.

Remote Patient Services Representative

Affordable Care
12.2020 - 06.2021
  • Answer inbound calls from customers and provide accurate information in a professional manner.
  • Respond to customer inquiries via email.
  • Set appointments for patients with a high level of accuracy.
  • Assist support staff as needed to resolve customer issues and perform database maintenance.

Customer Service Agent

Entech
remote
02.2024 - 09.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer account discrepancies and concerns.
  • Cross-trained and backed up other customer service managers.
  • Educated customers about billing, payment processing and support policies and procedures.

Benefits Administration Services Associate

Conduent
02.2020 - 06.2020
  • Responded to client-specific inquiries, including telephone and web correspondence.
  • Contacted participants to explain calculations and resolve issues.
  • Identified solutions to call trends, established appropriate agent training needs, and delivered the training.
  • Provided feedback and coaching to agents regarding adherence to center metrics and established guidelines.
  • Assisted junior employees by answering questions or taking escalated calls with guidance.
  • Advocated for participants to coordinate benefits, services, and payments with outside providers and vendors.
  • Explained participant forms and provided guidance on completion.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Administrative Assistant

JCSU Library
08.2018 - 12.2019
  • Worked front desk and greeted patrons as well as assisting library patrons with finding materials, help with word documents, copying material and faxing documents.
  • Provided support for senior-level staff, including managing, and coordinating projects, and accurately maintaining detailed records, generating reports, and coordinating meetings.

Education

Associate of Arts - General Education

Johnson C Smith University
Kenansville, NC
10.2006

Skills

  • Personnel development
  • Store operations oversight
  • Promotional planning
  • Operational budgeting

Qualifications Summary

Analytical and detail-oriented professional with experience coordinating, planning, and supporting daily operational and administrative functions to excel in an office/Administrative Assistant role. Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations. Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres. Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline driven environments. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and managing, arranging, and coordinating executive calendars, contacts, appointments, and luncheons/events.

Timeline

Customer Service Agent

Entech
02.2024 - 09.2024

Part Time Store Manager/Supervisor

Claires
08.2023 - 02.2024

Express Claims Customer Service Specialist

Allstate
09.2022 - 02.2023

Customer Service Advisor

Blackboard Student Services
06.2022 - 09.2022

Insurance Advocate

Go Health
08.2021 - 02.2022

Remote Patient Services Representative

Affordable Care
12.2020 - 06.2021

Benefits Administration Services Associate

Conduent
02.2020 - 06.2020

Administrative Assistant

JCSU Library
08.2018 - 12.2019

Associate of Arts - General Education

Johnson C Smith University

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La'Kendra Boney