Laken Johnson
Charleston
Summary
Self-motivated leader with a track record of training new employees in fast-paced healthcare environments. Skilled in problem-solving and delivering exceptional customer service, ensuring high standards of patient care and satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Lead AMSA
Ralph H. Johnson VA Medical Center
Charleston, SC
01.2022 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Trained new employees
- Scheduled patient appointments
- Audited scanned documents
- Organized and detail-oriented with a strong work ethic.
Decedent Affairs AMSA
Ralph H. Johnson VA Medical Center
Charleston, SC
02.2020 - 01.2022
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Created new policy and procedure manual.
- Counseled family members after their loved one passed away in the hospital.
- Requested and received death certificates from family members of Veterans that passed away outside of the hospital.
- Updated patient death status in VA system.
Ward Clerk
Ralph H. Johnson VA Medical Center
Charleston, SC
05.2019 - 02.2020
- Coordinated patient admissions and discharges to ensure smooth workflow within the unit.
- Managed and maintained medical records, ensuring accuracy and compliance with regulations.
- Facilitated communication between healthcare teams and patients, enhancing overall care experience.
- Scheduled appointments and coordinated transportation services for patients as needed.
- Documented latest information in computer system and printed paperwork.
- Filled out records, staffing sheets, and patient documents.
Dental Assistant
Ralph H. Johnson VA Medical Center
Charleston, SC
05.2017 - 05.2019
- Assisted dental professionals in patient care and treatment procedures.
- Assisted dental professionals in patient care and treatment procedures to enhance clinical effectiveness.
- Prepared examination rooms for procedures, maintaining a clean and organized environment.
- Coordinated patient scheduling and follow-up appointments, optimizing clinic workflow.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
Expanded Duty Dental Assistant - Dental Assisting
Trident Technical College
Charleston, SC09-2014
High School Diploma -
James Island Charter High School
Charleston, SC05-2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Computer skills
- Organization and time management
- Problem resolution
Timeline
Lead AMSA
Ralph H. Johnson VA Medical Center
01.2022 - 07.2023
Decedent Affairs AMSA
Ralph H. Johnson VA Medical Center
02.2020 - 01.2022
Ward Clerk
Ralph H. Johnson VA Medical Center
05.2019 - 02.2020
Dental Assistant
Ralph H. Johnson VA Medical Center
05.2017 - 05.2019
Expanded Duty Dental Assistant - Dental Assisting
Trident Technical College
High School Diploma -
James Island Charter High School