LaKeitha Hayes
Charlotte
Summary
Developed versatile skill set in fast-paced, client-focused environment, adept at managing projects and ensuring timely delivery. Excels in communication and problem-solving, with proven ability to adapt to new challenges. Seeking to transition into new field, leveraging these transferrable skills to drive success in diverse environments.
Overview
16
16
years of professional experience
Work History
Independent Contractor
The Wrap Compound
08.2023 - Current
- I interpret and follow design layouts and graphics provided by clients, ensuring accurate placement and alignment
- I use cutting tools and precision techniques to trim excess vinyl material
- I create clean edges, and achieve a seamless finish
- Ensuring customer satisfaction as our #1 goal
Sales Associate
Foot Locker Inc.
11.2008 - Current
- Ensure high level of customer service and satisfaction by being knowledgeable on all products offered, as well as teaming up with co-workers to provide excellent sales service
- Delivering sales while provide outstanding customer service
- Maintaining personal and productivity goals
- Contributing to a positive and inclusive work environment
Assistant Store Manager
Liberty Tax Services
10.2017 - 10.2022
- Establish rapport with clients to build working relationships and increase retention
- Provide exceptional customer service
- Prepare complete and accurate tax returns
- Fulfill ongoing training and testing requirements, as required
- Ensure office is clean, organized and in compliance
Office Manager
Woodstone Apartments
11.2017 - 11.2019
- Balance petty cash
- Re-certify current residents by verification of all income and household status
- Calculate rent, HUD subsidy, as well as utility check allowances
- Make quarterly inspections of all units
- Plan resident events; Fire safety meetings, After school mentoring program with CMPD
Loan Processor
Movement Mortgage
11.2014 - 08.2017
- Reviewed initial loan approval and work with borrower to gather appropriate documentation
- Ensured all loan documents is complete, accurate, and verified
- Collected all documents needed to take each file from pre-approval to closing
- Input proper loan information into the system for processing
Education
Bachelor of Arts - Criminal Justice
Winston-Salem State University
Winston Salem, NC05.2009
Bachelor of Science - Psychology
Winston-Salem State University
Winston Salem, NC05.2009
Skills
- Microsoft Office Suite
- Adobe Suite
- PC Lender
- Database Management
- Client relationship building
- Workload management
- Deadline adherence
- Client consultation
- Performance metrics
- Customer retention strategies
- Attention to detail
- Customer support
- Problem-solving
- Task prioritization
- Relationship building
- Team collaboration
- Adaptability and flexibility
- Operational efficiency
Accomplishments
- Dean's List 4 consecutive years
- Equipment Manager for WSSU Football Team.
- A Member of the Women's Track Team
- Mrs. Criminal Justice Studies
Timeline
Independent Contractor
The Wrap Compound
08.2023 - Current
Office Manager
Woodstone Apartments
11.2017 - 11.2019
Assistant Store Manager
Liberty Tax Services
10.2017 - 10.2022
Loan Processor
Movement Mortgage
11.2014 - 08.2017
Sales Associate
Foot Locker Inc.
11.2008 - Current
Bachelor of Science - Psychology
Winston-Salem State University
Bachelor of Arts - Criminal Justice
Winston-Salem State University
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