Lakei Crews
Raleigh
Summary
Dynamic leader with proven expertise in sales training and team building, honed at True Blue People Ready. Excelled in enhancing team performance and customer satisfaction through strategic coaching and mentoring. Skilled in upselling strategies and conflict resolution, significantly improving organizational talent and service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Lead
Footlocker, Footlocker
10.2022 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Trained new employees on customer service, money handling and organizing strategies.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Team Lead
Apex Leadership
07.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Coached team members in techniques necessary to complete job tasks.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Branch Manager
True Blue People Ready
02.2022 - 07.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Staffing Specialist
True Blue People Ready
01.2018 - 02.2022
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
- Hired employees and initiated new hire paperwork process.
- Performed urinalysis testing to discourage illegal drugs use in company.
- Continuously improved personal skill set and industry knowledge by attending relevant training sessions, workshops, seminars, and conferences.
- Recruited and trained over 300 individuals to work in management, hospitality, maintenance, security detail, technology and community programs.
Education
Bachelor of Science - Exercise Science
Radford University
Radford, VA05-2014
Skills
- Stockroom management
- Sales planning
- Upselling strategies
- Lead generation
- Team building
- Sales training
- Site safety
- Project management
- Field inspection
- Quality assurance
- Attention to detail
- Conflict resolution
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Quality control
- Workplace safety
Certification
ISSA personal training Certification
CPR/AED certified
Languages
Spanish
Elementary
Timeline
Sales Lead
Footlocker, Footlocker
10.2022 - Current
Team Lead
Apex Leadership
07.2022 - Current
Branch Manager
True Blue People Ready
02.2022 - 07.2022
Staffing Specialist
True Blue People Ready
01.2018 - 02.2022
ISSA personal training Certification
CPR/AED certified
Bachelor of Science - Exercise Science
Radford University
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