Laillana Ochoa
Spring Hope
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and dental staff. Reliable and focused on delivering high-quality patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
CAROLINA FAMILY HEALTH CENTERS
- Current
- I schedule appointments, send lab cases, send medical consults, I also send pre-authorizations to insurance and send referrals to offices. My position has a lot of responsibilities and I accomplish them in a timely manner.
Dental Assistant
Aspen Dental
11.2023 - 03.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Managed patient records using digital software, ensuring accurate documentation of treatments.
- Collaborated with dental team to implement efficient workflow processes in clinic operations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery while ensuring patient comfort.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Dental Assistant
Kids Care Dental
01.2022 - 08.2023
- Assisted in managing patient records and maintaining confidentiality standards.
- Supported dentists during procedures by providing instruments and anticipating needs.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Scheduled appointments efficiently to optimize patient flow and reduce wait times.
- Implemented infection control protocols to maintain a safe environment for patients and staff by sanitizing trays, instruments, and surfaces.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists evaluations.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Receptionist
Tooth Fairy Dental center
06.2019 - 12.2021
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems, and securing paperwork completion.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills by addressing patient inquiries and concerns promptly.
- Processed patient payments and insurance claims, ensuring accuracy in financial transactions.
- Improved workflow by organizing office supplies and maintained cleanliness of reception area for optimal workflow.
- Supported dental team in administrative tasks, and dental assisting responsibilities including preparing patients for treatment, taking x-rays , prophylaxis, applying fluoride, assisting with procedures, maintaining a sterile environment, and managing patient records
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients while handling sensitive information with discretion while maintaining strict confidentiality standards.
Dental Assistant
Woodland smiles
11.2017 - 12.2017
- Externship site. I accomplished how to coronal polish, pass instruments, getting the room ready for next procedure, and taking better rays.
Education
No Degree - Dental Assisting
Unitek College
Sacramento, CADental Hygienist
Wake Technical Community College
Raleigh, NCSkills
- Infection control
- Dental Billing
- Dental assisting
- Dental Receptionist
- CPR
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient care coordination
- Patient care
- Patient confidentiality
- Verbal and written communication
- Dental terminology
- Documentation
- Patient registration
- Filing and recordkeeping
- Office administration
- Payment collection
- Creative problem solving
- Cross-functional teamwork
- Multitasking
- Patient satisfaction
- Reliability and dedication
Certification
- Certified Dental Assistant
- Radiology Certification
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Dental Assistant
Aspen Dental
11.2023 - 03.2024
Dental Assistant
Kids Care Dental
01.2022 - 08.2023
Receptionist
Tooth Fairy Dental center
06.2019 - 12.2021
Dental Assistant
Woodland smiles
11.2017 - 12.2017
Patient Care Coordinator
CAROLINA FAMILY HEALTH CENTERS
- Current
No Degree - Dental Assisting
Unitek College
Dental Hygienist
Wake Technical Community College
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