Laila Kelley
Charlotte
Overview
3
3
years of professional experience
Work History
Server Assistant
Palm Restaurant
Charlotte
07.2024 - Current
- Made friendly conversation with customers to provide an enjoyable dining experience.
- Communicated with hosts, servers, management, and kitchen staff to prepare for and serve customers.
- Effectively multitasked within a fast-paced environment.
- Maintained a clean and orderly appearance throughout the kitchen and dining area.
- Resolved customer complaints swiftly and professionally when needed.
- Maintained up-to-date menu knowledge to accurately answer guest questions.
Fast Food Worker
Showmars
Charlotte
01.2022 - 05.2023
- Provided friendly customer service during high-volume hours.
- Assisted in training new team members on operational procedures.
- Managed cash register transactions with attention to accuracy.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Modified requested menu items in POS system to customize orders.
Restaurant Hostess
Cafe Monte
Charlotte
10.2022 - 02.2023
- Managed a reservation system to optimize seating arrangements.
- Maintained cleanliness and organization of the entrance and waiting areas.
- Coordinated waitlist management during peak dining hours.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
Education
Bachelor of Science - Business Management
Western Governors University
06-2026
High School Diploma -
Marceline High School
Marceline, MO05-2024
Skills
- Problem solving
- Point of sale (POS) system operations
- Kitchen staff collaboration
- High volume dining
- Task prioritization
- Time management
- Customer service
- Adaptability and flexibility
- Hospitality service expertise
- Multitasking and organization
- Memory retention
- Attention to detail
Timeline
Server Assistant
Palm Restaurant
07.2024 - Current
Restaurant Hostess
Cafe Monte
10.2022 - 02.2023
Fast Food Worker
Showmars
01.2022 - 05.2023
Bachelor of Science - Business Management
Western Governors University
High School Diploma -
Marceline High School