Overview
Work History
Education
Skills
Timeline
Generic
Laila Kelley

Laila Kelley

Charlotte

Overview

3
3
years of professional experience

Work History

Server Assistant

Palm Restaurant
Charlotte
07.2024 - Current
  • Made friendly conversation with customers to provide an enjoyable dining experience.
  • Communicated with hosts, servers, management, and kitchen staff to prepare for and serve customers.
  • Effectively multitasked within a fast-paced environment.
  • Maintained a clean and orderly appearance throughout the kitchen and dining area.
  • Resolved customer complaints swiftly and professionally when needed.
  • Maintained up-to-date menu knowledge to accurately answer guest questions.

Fast Food Worker

Showmars
Charlotte
01.2022 - 05.2023
  • Provided friendly customer service during high-volume hours.
  • Assisted in training new team members on operational procedures.
  • Managed cash register transactions with attention to accuracy.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
  • Modified requested menu items in POS system to customize orders.

Restaurant Hostess

Cafe Monte
Charlotte
10.2022 - 02.2023
  • Managed a reservation system to optimize seating arrangements.
  • Maintained cleanliness and organization of the entrance and waiting areas.
  • Coordinated waitlist management during peak dining hours.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.

Education

Bachelor of Science - Business Management

Western Governors University
06-2026

High School Diploma -

Marceline High School
Marceline, MO
05-2024

Skills

  • Problem solving
  • Point of sale (POS) system operations
  • Kitchen staff collaboration
  • High volume dining
  • Task prioritization
  • Time management
  • Customer service
  • Adaptability and flexibility
  • Hospitality service expertise
  • Multitasking and organization
  • Memory retention
  • Attention to detail

Timeline

Server Assistant

Palm Restaurant
07.2024 - Current

Restaurant Hostess

Cafe Monte
10.2022 - 02.2023

Fast Food Worker

Showmars
01.2022 - 05.2023

Bachelor of Science - Business Management

Western Governors University

High School Diploma -

Marceline High School

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Laila Kelley