Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristan Brandon

Charlotte

Summary

Results driven Clinical Lead with a passion for patient care, team leadership, and healthcare operations. Skilled in optimizing workflows, enhancing patient outcomes, and ensuring regulatory compliance. Committed to fostering collaboration in healthcare settings and implementing evidence based practices for improved efficiency and quality of care. Ready to leverage communication skills, problem solving abilities, and leadership experience to make a valuable contribution to a dynamic clinical or clerical team.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Clinical Lead

Atrium Health - Levine's Childrens Hospital VC
07.2022 - Current
  • Assesses patients, determined needs, and managed care.
  • Recruits, hires and trains all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Monitors clinical staff performance and provided feedback.
  • Participates in quality improvement initiatives to improve patient care.
  • Monitors and maintains clinical supplies, materials and inventory.
  • Verifies timekeeping records and handles any discrepancies with employees.
  • Team Safety and Compliance Champion
  • Addresses patient concerns and provided support to vulnerable demographics.
  • Collaborates with external organizations to coordinate health and social services.
  • Builds work schedules and staff assignments.
  • Handles probationary and annual performance evaluations for clinical
    staff.
  • Streamlines workflow processes for increased efficiency and improved patient care delivery.

Patient Safety Attendant

Atrium Health- Levine's Children Hospital
10.2022 - Current
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Trained clients to apply appropriate social skills and behavior modification techniques.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Developed and implemented reinforcement systems to encourage positive behaviors.

Registered Medical Assistant II

Atrium Health- Resource Team
09.2017 - 07.2022
  • Demonstrates the knowledge and skills necessary to provide care for newborn, pediatric, adolescent, adult,
    and/or geriatric population of patients, as pertinent to the scope of the specialty of the office setting.
  • Completes patient intake/rooming and any necessary point of care testing.
  • Assists with patient prescription refills, appointment scheduling, and referral authorization.
  • Performs QC and maintenance for Point of Care in-office testing machines including CBC machines.
  • Demonstrates critical thinking skills and decisive judgment in hectic environments and possess the ability to work cohesively on a team and independently with minimal supervision.
  • PRN float, inpatient, outpatient, medical group and urgent care service lines.
  • Triaged patients and performed vital checks for patient flow facilitation.
  • Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
  • Aided in the prevention of illnesses by administering vaccinations according to established protocols.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Restaurant Front of House Manager

Cantina 1511
06.2013 - 03.2017
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Coordinated with catering staff to deliver food services for special events and functions.

Senior Medical Billing Specialist

HCA Healthcare Inc.
10.2015 - 07.2016
  • Streamlined billing procedures for increased efficiency and reduced errors.
  • Increased accuracy in claims submissions, resulting in higher reimbursement levels.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Verified accuracy of accounts payable payments, resulting in 20 % reduction in payment errors and check reissues.
  • Managed team of billing specialists, ensuring accurate and timely submission of claims.
  • Conducted thorough reviews of denied claims, identifying root causes and implementing corrective actions.
  • Liaised between patients, insurance companies, and billing office.

Education

Bachelor of Science - Healthcare Mangement

DeVry University
Illiopolis, IL
05-2025

Diploma - Medical Assisting

Kings College
Charlotte, NC
07.2017

High School Diploma -

Graham High School
Bluefield, VA
06.2003

Skills

  • Clinical decision making
  • Interdisciplinary collaboration
  • Clinical expertise
  • Team management

Certification

  • Certified Basic Life Support
  • Youth & Adult Mental Health First Aid
  • Registered Medical Assistant
  • CPI (Crisis Prevention Institute)
  • SPICE Certified (Infection Control & Epidemiology)

Timeline

Patient Safety Attendant

Atrium Health- Levine's Children Hospital
10.2022 - Current

Clinical Lead

Atrium Health - Levine's Childrens Hospital VC
07.2022 - Current

Registered Medical Assistant II

Atrium Health- Resource Team
09.2017 - 07.2022

Senior Medical Billing Specialist

HCA Healthcare Inc.
10.2015 - 07.2016

Restaurant Front of House Manager

Cantina 1511
06.2013 - 03.2017

Bachelor of Science - Healthcare Mangement

DeVry University

Diploma - Medical Assisting

Kings College

High School Diploma -

Graham High School

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