Laila Al-lahabi PBT(ASCP)
Cameron
Summary
Dynamic office manager with a proven track record at BossLady Corporate Services LLC, excelling in customer service and organizational skills. Enhanced operational efficiency through effective scheduling and conflict management, while maintaining confidentiality and accurate financial records. Committed to fostering a positive work environment and building strong client relationships.
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Manager
BossLady Corporate Services LLC
05.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Optimized office space utilization, leading to more efficient and productive work environment.
Administrative Assistant
BossLady Corporate Services LLC
06.2022 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Phlebotomy Technician - Phlebotomy
Central Carolina Community College
Sanford, NC03-2025
Skills
- Customer service
- Office management
- Organizational skills
- Data entry
- Clear communication
- Payroll processing
- Patient care
- Specimen handling
- Problem resolution
- Teamwork and collaboration
- Blood collection techniques
- Order of draw
- Venipuncture
Certification
- PT - Phlebotomy Technician
- PBT (ASCP)
Timeline
Office Manager
BossLady Corporate Services LLC
05.2024 - Current
Administrative Assistant
BossLady Corporate Services LLC
06.2022 - 05.2024
Phlebotomy Technician - Phlebotomy
Central Carolina Community College
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