Laia Izquierdo

Greensboro

Summary

Results-driven sales and customer service professional with experience in retail sales, client relationship management, and community outreach. Proven ability to increase revenue through upselling, customer retention strategies, and lead generation. Strong communicator with bilingual fluency in English and Spanish and a track record of building lasting client relationships.

Overview

years of professional experience

Work History

Sales Representative

Cellular Sales Verizon

07.2025 - 03.2026

Assisted walk-in customers with account support, billing concerns, device troubleshooting, and upgrades.
Consistently upsold phone upgrades, protection plans, perks, accessories, tablets, smartwatches, and home internet services.
Conducted daily outbound calls to generate store traffic and convert leads into sales.
Participated in bi-monthly promotional events to acquire new clients and upsell existing members.
Maintained monthly follow-ups with clients to ensure satisfaction, retention, and additional sales opportunities.
Collaborated with team members to maximize revenue per transaction and exceed sales goals.

Seasonal Cashier

Burlington Coat Factory

11.2024 - 07.2025

Processed transactions accurately and efficiently using POS systems.
Assisted with training new team members on register procedures and store policies.
Promoted and enrolled customers in the company's credit card program and encouraged survey participation to support store performance metrics and customer engagement goals.

Campus Organizer

Rally NC

07.2024 - 11.2024

Led campus outreach initiatives to educate students on voter registration and election deadlines.
Managed high-traffic tabling events and supervised canvassers.
Maintained detailed reports and entered outreach data into internal systems.

Patient Transporter

Dylan’s Transportation

08.2020 - 10.2023

Safely transported patients to medical appointments ensuring punctual service.
Translated between English and Spanish to support patient communication.
Maintained strict compliance with health, safety, and sanitation protocols.

Education

Business Education -

North Carolina A&T State University

High School - undefined

Simon G. Atkins High School

01.2017

Skills

Sales & Revenue Growth: Upselling, customer retention, account management
Customer Service: Conflict resolution, relationship building, bilingual communication

Technical Skills: POS systems, Microsoft Office, tech support
Team Collaboration: Training support, multitasking, performance-driven teamwork

Languages

English & Spanish

Timeline