LaGeisha McDonald
Charlotte
Summary
Organized and dependable professional with over 10 years of diverse experience in administrative support, scheduling, documentation, and customer-facing roles. Skilled at managing workflows, maintaining accurate records, and providing efficient office support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lobby Officer
Inter-Con Security Systems Inc.
05.2025 - Current
- Monitored lobby area for security and safety compliance.
- Assisted visitors with inquiries and provided directions.
- Coordinated check-in procedures for guests and staff.
- Managed access control systems to ensure safety protocols.
- Trained new staff on lobby operations and customer service standards.
- Reported maintenance issues to ensure a welcoming environment.
- Collaborated with security team to enhance lobby security measures.
- Ensured compliance with safety regulations and company policies and procedures.
- Maintained a professional appearance at all times while on duty.
- Updated visitor logs and kept track of who was visiting the premises.
- Answered telephone calls and responded appropriately according to established protocols.
- Notified relevant personnel upon arrival of important visitors such as VIPs, executives.
- Greeted and welcomed guests to the lobby area.
- Informed visitors about company policies and procedures related to the lobby area.
Shift Leader
Sunstates Security
Charlotte
06.2022 - 04.2025
- Answered and dispatched calls, ensuring clear communication with internal teams and clients.
- Provided assistance in resolving customer inquiries and complaints in a professional manner.
- Coordinated schedules and provided guidance to team members to meet client expectations.
Retail Sales Associate
Morrison Healthcare
Charlotte
02.2022 - 06.2022
- Assisted customers in selecting products, processing purchases, and resolving concerns.
- Used upselling techniques to promote products and meet sales goals.
- Handled cash and card transactions with accuracy.
Security Officer
Professional Security Consultants
Charlotte
03.2021 - 09.2021
- Assisted visitors and employees with inquiries, providing clear instructions and support.
- Responded to incidents and documented all activities in detailed reports.
Retail Supervisor
Perkins Management Services
Charlotte
08.2019 - 03.2020
- Resolved customer issues, processed returns, and ensured a positive customer experience.
Warehouse Worker
Amazon Warehouse
Charlotte
09.2018 - 08.2019
- Processed and organized incoming shipments, maintaining accurate inventory records.
- Coordinated with team members to meet productivity and safety standards.
Cafeteria Worker
Charlotte Mecklenburg School
Charlotte
01.2010 - 09.2018
- Provided consistent customer service to students and staff.
- Maintained compliance with safety and food service regulations.
Education
High School Diploma -
East Mecklenburg High School
Charlotte, NCSkills
- Customer Service & Support
- Call Handling & Dispatching
- Conflict Resolution
- Time Management
- Communication Skills
- Problem Solving
- Data Entry & Documentation
- Team Collaboration
Certification
Guard Card
Timeline
Lobby Officer
Inter-Con Security Systems Inc.
05.2025 - Current
Shift Leader
Sunstates Security
06.2022 - 04.2025
Retail Sales Associate
Morrison Healthcare
02.2022 - 06.2022
Security Officer
Professional Security Consultants
03.2021 - 09.2021
Retail Supervisor
Perkins Management Services
08.2019 - 03.2020
Warehouse Worker
Amazon Warehouse
09.2018 - 08.2019
Cafeteria Worker
Charlotte Mecklenburg School
01.2010 - 09.2018
High School Diploma -
East Mecklenburg High School