LaDaryus James
High Point
Summary
Self-confident Guest Services Supervisor with 12 years of experience. Offering comprehensive understanding of modern computer systems, creative, constructive management and exemplifying excellent customer service. Successful in delivering one-of-a-kind services to a hospitality industry.
Overview
11
11
years of professional experience
Work History
Dedicated Business Owner
Target
06.2019 - Current
- Developed a high-performing team through effective recruitment, training, and performance management.
- Established strong customer relationships through excellent communication and attentive service.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Conducted audit inspections and independent checks to verify parts and materials.
Cash Office Clerk
Target
01.2013 - Current
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Maintained accurate financial records, contributing to the overall performance of the company''s accounting department.
- Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
- Contributed to the achievement of company goals by providing support during audits and ensuring compliance with internal controls.
- Collaborated with team members to create efficient work schedules, optimizing staff productivity and office workflow.
- Supported store operations by providing accurate monetary change for cash registers at the beginning of each shift.
- Increased accuracy of cashier transactions through regular training sessions on proper cash handling techniques.
- Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
- Optimized cashier performance with ongoing monitoring, feedback, and constructive guidance for improvement when necessary.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Guest Services Supervisor
Target
10.2012 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
- Conducted regular team meetings to discuss guest feedback, identify areas for improvement, and implement corrective actions.
- Implemented a proactive approach to problem-solving for swift resolution of guest issues and complaints.
Cashier
Murphy USA
09.2017 - 09.2018
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Education
High School Diploma -
Guilford Technical Community College
Jamestown, NCMedia Studies
UNCG
Greensboro, NCSkills
- Issue Resolution
- Sales Planning
- Task Delegation
- Staff Management
- Strategic Decision-Making
- Attention to Detail
- Customer Relations
- Driven and Determined
- Articulate Communication
- Team Leadership
- Balanced Work Ethic
- Innovative and Visionary
Timeline
Dedicated Business Owner
Target
06.2019 - Current
Cashier
Murphy USA
09.2017 - 09.2018
Cash Office Clerk
Target
01.2013 - Current
Guest Services Supervisor
Target
10.2012 - Current
High School Diploma -
Guilford Technical Community College
Media Studies
UNCG
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