Lacy Lanier
Winston-Salem
Summary
Committed to enhancing customer satisfaction and driving company success through effective communication and rapport-building skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cashier
Goodwill
03.2025 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new cashiers on procedures and customer service protocols.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Collaborated with team members to streamline service during peak hours.
- Implemented suggestions for improving workflow, resulting in reduced wait times.
Pharmacy Technician
CVS Pharmacy
06.2023 - 09.2024
- Processed prescriptions accurately and efficiently using pharmacy management software.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted pharmacists in medication preparation and inventory management tasks.
- Trained new staff on operational procedures and best practices for pharmacy workflows.
- Ensured compliance with state regulations and company policies regarding medication safety.
- Streamlined inventory processes, reducing discrepancies and improving stock accuracy.
CSA - Customer Service Associate
Walgreens
06.2022 - 08.2023
- Greet customers, handle cash, stocking shelves, ringing people out, helping customers find things if I need to
Cashier/Customer Service
Lowe's Home Improvement
05.2021 - 05.2022
- Check people out, bag up items, sweep, bag up trash, clean my area, handle money
Cashier/Customer Service
The Habit Burger Grill
07.2019 - 05.2021
- Greeting people, taking orders, checking on guests, making drinks, cleaning, stocking, handling money
Cashier
Taco Bell
04.2017 - 09.2017
Hostess
PF CHANG RESTAURANT
04.2015 - 05.2016
- Greeting people, sitting there down, talking to the guest
Cashier
Wendys
06.2013 - 12.2015
Education
High school diploma -
Ledford Senior High School
Associate's degree - Medical Assisting
Independence University
Salt Lake City, UT03.2021
Skills
- Customer Service Excellence
- Customer Service
- Relationship Building
- Teamwork and Collaboration
- Problem Resolution
- Understanding Customer Needs
- Calm Under Pressure
- Computer Skills
- MS Office
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
Certification
Cashier (10+ years)
Customer Service (10+ years)
Host/Hostess (1 year)
Restaurant Experience (10+ years)
Additional Information
- Authorized to work in the US for any employer
Timeline
Cashier
Goodwill
03.2025 - Current
Pharmacy Technician
CVS Pharmacy
06.2023 - 09.2024
CSA - Customer Service Associate
Walgreens
06.2022 - 08.2023
Cashier/Customer Service
Lowe's Home Improvement
05.2021 - 05.2022
Cashier/Customer Service
The Habit Burger Grill
07.2019 - 05.2021
Cashier
Taco Bell
04.2017 - 09.2017
Hostess
PF CHANG RESTAURANT
04.2015 - 05.2016
Cashier
Wendys
06.2013 - 12.2015
High school diploma -
Ledford Senior High School
Associate's degree - Medical Assisting
Independence University