Lacreesha Gregg
Rocky Mount
Summary
Proven track record of enhancing efficiency and safety, notably at Bridgestone Americas. Excelled in roles requiring physical strength and meticulous attention to detail, demonstrating exceptional problem-solving skills and team collaboration. Achieved significant improvements in workplace organization and customer satisfaction, underscoring a commitment to excellence and a proactive approach to challenges.
Overview
13
13
years of professional experience
Work History
Mail Handler
USPS
10.2023 - 12.2024
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
Forklift Operator
Bridgestone Americas
08.2020 - 02.2021
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
Packer
Cheesecake Factory Inc
03.2017 - 09.2019
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Customer Service Representative
Alorica
08.2011 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
GED -
Edgecombe Community College
Tarboro, NC05-2009
Skills
- Handling and sorting mail
- Team collaboration
- Problem-solving skills
- Workplace safety
Timeline
Mail Handler
USPS
10.2023 - 12.2024
Forklift Operator
Bridgestone Americas
08.2020 - 02.2021
Packer
Cheesecake Factory Inc
03.2017 - 09.2019
Customer Service Representative
Alorica
08.2011 - 07.2019
GED -
Edgecombe Community College
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