LaChantis Hollingshed
Fayetteville
Summary
Dynamic IT Specialist with the US Army, adept at optimizing network performance and enhancing system efficiency through strategic IT infrastructure upgrades. Proven expertise in cybersecurity and IT troubleshooting, complemented by exceptional customer service skills. Successfully managed hardware and software inventory, ensuring seamless operations and timely updates.
Overview
5
5
years of professional experience
Work History
IT Specialist
US Army
01.2020 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Installed, configured and maintained computer systems and network connections.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Optimized network performance through regular monitoring and maintenance.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
Education
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Adelphi, MD12-2023
No Degree - Information Technology Specialist
U.S. Army Advanced Individual Training
Fort Eisenhower, GA09-2020
Skills
- IT troubleshooting
- Software implementation
- Cybersecurity expertise
- Troubleshooting
- Ticket management
- LAN/WAN
- Desktop support
- Operating systems
Timeline
IT Specialist
US Army
01.2020 - Current
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
No Degree - Information Technology Specialist
U.S. Army Advanced Individual Training
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