Lacesia Gullatte
Gastonia
Summary
Proven security and customer service expert with a history at Allied Universal Security Services, adept in incident reporting and fostering client relations. Demonstrated ability to enhance safety protocols and exceed performance metrics, improving efficiency by over 20%. Skilled in team collaboration and maintaining high accuracy under pressure, showcasing exceptional work ethic and empathy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
07.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Cashier
Walgreens
03.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Outbound Warehouse Associate
Target
03.2024 - 05.2024
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Reduced errors in shipments by double-checking orders before loading onto delivery trucks.
- Checked and rechecked orders before packaging and shipping items.
Recycling Sorter
Republic Services
12.2023 - 02.2024
- Maintained strong attention to detail while performing fast-paced manual sorting tasks, ensuring maximum efficiency without sacrificing accuracy.
- Participated in regular safety meetings to stay up-to-date on industry best practices and maintain compliance with OSHA regulations.
- Increased facility productivity through effective collaboration with team members on daily tasks.
- Sorted materials to separate high-grade materials such as copper and brass.
- Improved recycling sorting efficiency by implementing advanced waste separation techniques.
Cashier
McDonald's
08.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Maiden High School
Maiden, NC05-2023
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Loading and unloading
- Warehouse safety
- Hand-eye coordination
- Waste identification
- Sorting accuracy
Certification
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- Basic Life Support (BLS) Certification - American Heart Association.
- OSHA Certified
- Child Development Associate (CDA) Certificate
- ServSafe Food Handler's Certification
- First Aid Certification
- CPR/AED Certification
- NC Driver's License
Timeline
Security Officer
Allied Universal Security Services
07.2024 - Current
Cashier
Walgreens
03.2024 - 07.2024
Outbound Warehouse Associate
Target
03.2024 - 05.2024
Recycling Sorter
Republic Services
12.2023 - 02.2024
Cashier
McDonald's
08.2022 - 09.2023
High School Diploma -
Maiden High School
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