LaBrittany Morrison
Charlotte
Summary
Detail-oriented professional with a proven track record in customer service and claims processing. Skilled in problem-solving and effective communication, ensuring accurate benefits verification and timely issue resolution.
Overview
14
14
years of professional experience
Work History
Customer Service Rep-Claims Associate
Alight
Florida City
12.2025 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer issues by providing accurate information and solutions.
- Followed up with members to provide updates on the status of their claims, ensuring clear communication.
- Submitted leave claims for Family and Medical Leave Act, Short-Term Disability, and Long-Term Disability to ensure compliance with policies.
- Verified employee eligibility for various types of leave to determine their qualifications under company policies.
- Documented customer interactions in the CRM system for record-keeping purposes.
Benefits Verification Specialist
CVS
09.2023 - 11.2025
- Coordinated with insurance companies to obtain necessary information for benefit verification, facilitating prompt patient care.
- Verified patient benefits using internal systems and databases, ensuring accurate information for treatment planning.
- Checked patient eligibility and assessed coverage determination for prescribed services.
- Reviewed insurance policies to determine coverage details for prescribed medications.
- Followed up with patients on prior authorization requests, expediting processing and improving access to prescribed therapies.
- Adhered to HIPAA regulations when handling confidential patient information.
Phone intake rep
CareCentrix
Troy
06.2021 - 08.2023
- Provided excellent customer service by addressing patient inquiries promptly.
- Assisted patients with insurance verification and eligibility checks.
- Submitted prior authorization requests for necessary services.
- Coordinated with healthcare providers to gather necessary documentation.
- Processed prescription refills through mail order services.
- Processed orders for medical supplies efficiently.
- educate members on their benefits
Patient Registrar
Morrison Healthcare
Charlotte
11.2018 - 05.2021
- Registered patient information using electronic health record systems.
- Reviewed patient records to ensure accuracy of demographic information and insurance eligibility.
- Handled phone inquiries and resolved scheduling conflicts promptly.
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Maintained confidentiality of patient records and sensitive information.
Front Desk Receptionist
Midtown OBGYN
Charlotte
07.2015 - 09.2018
- Managed patient check-in and check-out processes smoothly and accurately.
- Answered phone calls promptly, addressing inquiries and directing calls appropriately.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Scheduled appointments using electronic health record system efficiently.
- Handled billing inquiries and processed insurance information for patients effectively.
- Maintained organized patient records in compliance with privacy regulations.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
Customer Service Representative
TeleTech Holdings
Concord
03.2012 - 05.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and processed service requests accurately.
- Utilized CRM software to track interactions and enhance service delivery.
- Provided detailed information on plan benefits to ensure member understanding.
- Processed mail order prescription refills to guarantee timely delivery.
Education
Associate of Applied Science - Radiography
Rowan Cabarrus Community College
Concord, NC05-2021
Post-Baccalaureate Diploma - Medical Assistant
Kaplan College
Charlotte, NC06-2013
Associate of Applied Science - Criminal Justice
NC A&T University
Greensboro, NC05-2011
High School Diploma -
Vance High School
Charlotte, NC06-2007
Skills
- Claims processing
- Benefits verification
- Insurance eligibility
- Electronic health records
- Healthcare documentation
- Customer relationship management
- Microsoft Excel
- Microsoft Outlook
- Time management
- Attention to detail
- Problem solving
- Problem resolution
- Follow-up procedures
- De-escalation techniques
- Effective communication
Timeline
Customer Service Rep-Claims Associate
Alight
12.2025 - Current
Benefits Verification Specialist
CVS
09.2023 - 11.2025
Phone intake rep
CareCentrix
06.2021 - 08.2023
Patient Registrar
Morrison Healthcare
11.2018 - 05.2021
Front Desk Receptionist
Midtown OBGYN
07.2015 - 09.2018
Customer Service Representative
TeleTech Holdings
03.2012 - 05.2015
Associate of Applied Science - Radiography
Rowan Cabarrus Community College
Post-Baccalaureate Diploma - Medical Assistant
Kaplan College
Associate of Applied Science - Criminal Justice
NC A&T University
High School Diploma -
Vance High School