Kyron Simmons
Charlotte,Nc
Summary
Dynamic and results-driven professional with extensive experience at American Airlines, excelling in aircraft inspections and team leadership. Proven ability to enhance crew productivity and ensure safety compliance while delivering exceptional customer service. Skilled in conflict resolution and effective communication, fostering a collaborative environment that prioritizes operational excellence.
Overview
10
10
years of professional experience
Work History
Crew Chief
American Airlines
10.2017 - 08.2025
- Trained all team members on key roles to maintain flexibility.
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on all types of aircrafts.
- Managed team according to company standards and compliance requirements.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
- Implemented and improved processes to improve crew productivity and performance.
- Enforced strict safety protocols to protect crew members.
Customer Service
Delta Global Services, DGS
07.2015 - 08.2017
- Assisted passengers with check-in, baggage services, boarding, and special-service requests.
- Delivered professional, friendly customer support to improve passenger experience.
- Resolved customer concerns with patience and effective communication.
- Managed gate operations including announcements, scanning, and coordinating with ramp teams.
- Ensured compliance with safety, security, and service procedures.
Education
High School Diploma -
Bronx Regional High School
The Bronx, NYSkills
- Aircraft service
- Aircraft inspections
- Disaster preparation
- Emergency operation plan development
Customer Service & Passenger Support
Conflict Resolution & Problem Solving
Communication & Interpersonal Skills
Operations & Safety Compliance
Ramp Operations (Loading/Offloading, Marshaling, Bag Room)
Leadership & Team Coordination
Time Management & Multitasking
Ticketing & Check-In Systems
Timeline
Crew Chief
American Airlines
10.2017 - 08.2025
Customer Service
Delta Global Services, DGS
07.2015 - 08.2017
High School Diploma -
Bronx Regional High School