Kyra Woodberry
Charlotte
Summary
Motivated and detail-oriented medical assisting student seeking an administrative position in a healthcare setting to apply strong organizational and communication skills. Eager to contribute to patient care and office efficiency while completing clinical training, with plans to transition into a clinical role upon certification in August 2025.
Overview
6
6
years of professional experience
Work History
Technical Support Specialist II
Tandem Diabetes Care Inc.
Charlotte
11.2024 - Current
- Troubleshot system errors and identified potential solutions.
- Diagnosed system problems using remote tools to access customer machines.
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
- Provided training for users on new technologies or procedures related to their jobs.
- Provided comprehensive technical support to customers via telephone, email and chat.
Customer Service Manager
Piedmont Airlines
Charlotte
04.2019 - 11.2024
- Managed customer complaints professionally with a focus on resolution and satisfaction.
- Worked closely with gate agents to ensure smooth transition between check-in and boarding processes for customers.
- Provided customer service to passengers including flight information, ticketing, and other related inquiries.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
Education
CCMA -
Stepful
Charlotte08-2025
High School Diploma -
Phillip O Berry Academy of Technology
Charlotte06-2015
Skills
- Technical support
- Network troubleshooting
- Team collaboration
- Customer relationship management
- HIPAA Compliance
- Data Entry & Multitasking
- Insurance Verification
- Electronic Health Records
Timeline
Technical Support Specialist II
Tandem Diabetes Care Inc.
11.2024 - Current
Customer Service Manager
Piedmont Airlines
04.2019 - 11.2024
CCMA -
Stepful
High School Diploma -
Phillip O Berry Academy of Technology
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