Kyra Perkins
Charlotte
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
8
8
years of professional experience
Work History
Owner
Top Tier Luxury LLC
07.2024 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Automated Logistical Specialist (92A)
Army
11.2020 - 11.2024
- Met or exceeded production goals and objectives by following strict procedures.
- Assigned tasks to team members to complete within designated time frames.
- Developed and implemented strategies to improve team productivity and efficiency.
- Trained new team members on proper and safe use of tools and equipment.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Car Wash Employee
The RipTide Car Wash
06.2020 - 10.2020
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers, and central vacuums' individual units.
Fast Food Crew Member
Bojangles' Famous Chicken 'n Biscuits
06.2017 - 06.2020
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Took orders, prepared meals, and collected payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Worked front counter, drive-thru and other areas.
Education
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Charlotte, NC05-2027
High School Diploma -
Phoebus High School
Hampton, VA06-2020
Skills
- Social media control
- Marketing tactics
- Process optimization
- Business marketing
- Financial planning
- Supply chain coordination
- Logistics planning
- Stock control
- Clear communication
- Multitasking and organization
- Positive and professional
Languages
English
Native or Bilingual
Jamaican Creole
Native or Bilingual
Timeline
Owner
Top Tier Luxury LLC
07.2024 - Current
Automated Logistical Specialist (92A)
Army
11.2020 - 11.2024
Car Wash Employee
The RipTide Car Wash
06.2020 - 10.2020
Fast Food Crew Member
Bojangles' Famous Chicken 'n Biscuits
06.2017 - 06.2020
Bachelor of Science - Psychology
University of North Carolina At Charlotte
High School Diploma -
Phoebus High School
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