Kyra Mccrorey
Gastonia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Cruise Specialist
Norwegian Cruise Line
08.2022 - Current
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
Warehouse Associate
Amazon
10.2020 - 07.2022
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Entered quantity received against purchase order in computer system.
- Performed inventory control, such as counting and stocking merchandise.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
DSD Receiver
Food Lion
10.2020 - 10.2021
- Resolved vendor errors with receiving policies to eliminate excessive inventory.
- Entered DSD invoices into inventory system for prompt record keeping.
- Communicated operational inconsistencies of store or vendors to manager for resolution.
- Followed food safety and workplace safety guidelines for job functions.
- Unloaded pallets and deliveries and organized products in warehouse.
- Tracked product for DSD vendors to verify invoices.
- Provided fast, friendly, and accurate customer service to create positive shopping experience.
Cashier
Foodlion Grocery Store
01.2018 - 10.2020
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Used POS system to enter orders, process payments and issue receipts.
Pharmacy Benefits Manager, CSA
OptumRx
01.2017 - 12.2017
- Connected with customers by listening to concerns and answering questions.
- Conducted research, gathered information from multiple sources and presented results.
- Assist with presenting member's their prescription benefits troubleshoot pharmacy prescription claims provide essential drug coverage.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- HIPPA experience
Education
Psychology
York Technical College
Rock Hill, SC01-2019
High School Diploma -
Clover High School
Clover, SC01-2017
Skills
- Order Picker
- Direct Sales
- Problem Management
- Operations
- Computer skills
- Leadership
- Inventory Control
- Communication Skills
- Client Relationships
- Collect Payments
- Client Resolution
Timeline
Cruise Specialist
Norwegian Cruise Line
08.2022 - Current
Warehouse Associate
Amazon
10.2020 - 07.2022
DSD Receiver
Food Lion
10.2020 - 10.2021
Cashier
Foodlion Grocery Store
01.2018 - 10.2020
Pharmacy Benefits Manager, CSA
OptumRx
01.2017 - 12.2017
Psychology
York Technical College
High School Diploma -
Clover High School
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