KYNARA PATTERSON
Louisburg,NC
Summary
Dedicated team leader with a flair for customer service with over 10 years of experience. Skilled in motivating others, team building and developing strategies for increased productivity. Bringing forth a hardworking attitude, eager to provide quality support and service in the next professional environment I join.
Overview
12
12
years of professional experience
Work History
Supply Chain Inventory
Walmart Distribution
02.2023 - Current
- Trained team members on best practices in inventory management, fostering a culture of accountability and excellence within the department.
- Accurately counting and labeling product to be stored in warehouse.
- Reduced stock discrepancies by regular audits and reconciling inventory records with physical counts.
- Maintaining quality and assurance by thoroughly checking products with integrity.
Assistant Manager- Customer Service
Harris Teeter
08.2021 - 02.2023
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Daily and weekly Scheduling of employees and routine maintenance.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
Manager- Customer Service
Food Lion
02.2021 - 08.2021
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Inventory Specialist
Food Lion Distribution
08.2017 - 02.2021
- Performed data entry and completed proper paperwork.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
Assistant Manager- Office
Food Lion
04.2013 - 08.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Franklinton High School
Skills
- Resourceful, organized, with great attention to detail
- Strong skills in planning, analyzing issues and problem solving
- Management and Supervision
- Inventory Management
- Team Building and Development
- Performance Management and Improvement
- Customer service expertise
- Superior Work Ethic
Timeline
Supply Chain Inventory
Walmart Distribution
02.2023 - Current
Assistant Manager- Customer Service
Harris Teeter
08.2021 - 02.2023
Manager- Customer Service
Food Lion
02.2021 - 08.2021
Inventory Specialist
Food Lion Distribution
08.2017 - 02.2021
Assistant Manager- Office
Food Lion
04.2013 - 08.2017
Franklinton High School
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