Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kymberly Vaughn

Charlotte

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

CUSTOMER SERVICE SPECIALIST

Iqor
03.2023 - 07.2024
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Address billing issue regarding customer utility bills.
  • Created payment plan options.
  • Process payments and set up autopay.
  • Handled reconnection orders.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

BILLING SPECIALIST

Spectrum
11.2018 - 02.2023
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Address Billings issue regarding customer cable and internet services.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
  • Met customer call guidelines for service levels, handle time and productivity.

Retail Customer Service Associate

Auto Zone Distribution Center
04.2018 - 11.2018
  • Assisted customers with product selection, increasing sales and promoting brand loyalty.
  • Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
  • Conducted regular price checks, ensuring accurate pricing on products and displays throughout the store.
  • Delivered parts to clients.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.

PRODUCTION

Amazon/Integrity Stang
10.2016 - 04.2017
  • Maintained accurate records and documentation for general merchandise production.
  • Addressed production processes and verified product quality against standards.
  • Teamed with other production staff to collaborate on final production products and project timelines.

Education

High School Diploma -

Deer Park High School
Deer Park, NY

Skills

  • Good communication skills
  • Call center experience
  • Excellent written and oral communication
  • Customer Retention
  • CRM Software
  • Problem-solving abilities
  • Microsoft Outlook
  • Live chat support
  • Appointment Scheduling

Timeline

CUSTOMER SERVICE SPECIALIST

Iqor
03.2023 - 07.2024

BILLING SPECIALIST

Spectrum
11.2018 - 02.2023

Retail Customer Service Associate

Auto Zone Distribution Center
04.2018 - 11.2018

PRODUCTION

Amazon/Integrity Stang
10.2016 - 04.2017

High School Diploma -

Deer Park High School

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Kymberly Vaughn