Kymani Crawford
Charlotte
Summary
Customer focused administrative professional with experience in both customer service and healthcare coordination. Skilled in scheduling, intake processing, multi-line call handling, and problem resolution. Known for strong communication, confidentiality awareness, and delivering high quality support in fast paced environments. Currently seeking to leverage front line client communication and hospitality service strengths in coordination or administrative role.
Overview
6
6
years of professional experience
Work History
RBT/Patient Care Coordinator
Pediatric Advanced Therapy
03.2025 - Current
- Collaborated with a multidisciplinary team to develop tailored treatment strategies for clients.
- Monitored and documented client progress, ensuring adherence to therapeutic protocols.
- Provided consistent feedback to supervisors regarding client responses and program effectiveness.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Supported patient confidentiality in accordance with HIPAA regulations.
Front Desk Supervisor
Doubletree By Hilton Hotel
04.2024 - 03.2025
- Addressed guest inquiries and resolved issues promptly to enhance overall satisfaction.
- Managed reservations using property management system, ensuring accuracy in bookings.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
Sales Manager
QCB Supply
01.2020 - 06.2023
- Implemented CRM systems to streamline sales processes and improve tracking of customer interactions.
- Conducted regular performance reviews, setting goals that motivated team members to exceed targets consistently.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led sales strategy development, enhancing market penetration and revenue growth.
Education
Bachelor of Science - Business Administration And Management
Hampton University
Hampton, VA06-2027
Associate of Science - Business Administration And Management
Central Piedmont Community College
Charlotte, NC06-2026
High School Diploma -
Mallard Creek High School
Charlotte, NC06-2022
Skills
- Social skills development
- Data collection
- Relationship building
- HIPAA requirements
- Customer service management
- Staff supervision
- Scheduling and planning
- Cash control
- Administrative skills
- File management
Timeline
RBT/Patient Care Coordinator
Pediatric Advanced Therapy
03.2025 - Current
Front Desk Supervisor
Doubletree By Hilton Hotel
04.2024 - 03.2025
Sales Manager
QCB Supply
01.2020 - 06.2023
Bachelor of Science - Business Administration And Management
Hampton University
Associate of Science - Business Administration And Management
Central Piedmont Community College
High School Diploma -
Mallard Creek High School